Insurance Customer Service Rep

Humbard Agency, LLC; Overland Park (KS); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

PTO

Flexible schedule

Paid holidays

Licensing assistance

Continuing education opportunities

Hands-on training

Professional development

Warm leads provided

Job summary

Humbard Agency, LLC is seeking an Insurance Customer Service Representative to support and grow its existing client book in Overland Park, Kansas. You will service policy needs, answer inquiries, and help drive cross-sell opportunities while maintaining strong client relationships.

The role emphasizes problem-solving, accuracy, and a client-focused mindset in a flexible, family-friendly, team-oriented environment. Licensing assistance is available; prior insurance experience is valued.

Qualifications

• Active Property & Casualty license is a plus
• Life license is a plus
• Licensing assistance provided for the right candidate
• Prior insurance or account management/service experience preferred
• Strong communication and problem-solving skills
• Detail-oriented and highly organized

Responsibilities

• Assist clients with policy questions and service needs
• Handle inbound and outbound client communication
• Manage and maintain client accounts
• Follow up with clients to ensure satisfaction and retention
• Cross-sell additional coverages to existing clients
• Support billing inquiries and claims-related questions

Skills

Communication skills

Problem-solving

Detail-oriented

Tech-savvy

Client-focused

Honest and patient attitude

License: Property & Casualty

License: Life

Job description

Job Description

Humbard Agency, LLC is proud to represent American Family Insurance, a company that has been serving communities for nearly 100 years. Our mission is centered on helping individuals and families protect their dreams while building financial security for the future. As a local agency, we operate with a close-knit, team-focused environment where collaboration and community involvement are part of daily life. Team members value the opportunity to make a meaningful impact while working in a flexible, family-first environment that encourages both personal and professional growth.

We're seeking a detail-oriented Insurance Customer Service Representativeto support and grow our existing book of business. This role focuses on servicing client accounts, handling policy needs, and identifying opportunities to cross-sell and expand coverage. You will play a key role in maintaining client relationships, resolving issues, and supporting both service and sales efforts. This position is ideal for someone who enjoys problem-solving, working with clients, and contributing to both retention and revenue growth.

• Hourly base pay of $20 - $22.50 based on experienceplus commission and bonus opportunities
• Monday-Friday schedule with flexible hours
• Paid time off, paid holidays, and paid sick leave
• Work-life balance and flexible scheduling

Benefits

• Paid Time Off (PTO)
• Flexible Schedule
• Hands on Training
• Mon-Fri Schedule
• Bonus Opportunities
• Holidays Off
• Paid Holidays
• Professional Development
• Continuing Education Opportunities
• Ongoing Training Seminars
• Performance Bonuses
• Professional Work Environment
• Paid Sick Leave
• Licensing Assistance
• Warm Leads Provided

Responsibilities

• Assist clients with policy questions and service needs
• Handle inbound and outbound client communication
• Manage and maintain client accounts
• Follow up with clients to ensure satisfaction and retention
• Cross-sell additional coverages to existing clients
• Support billing inquiries and claims-related questions

Requirements

• An active Property and Casualty insurance license is a plus, Life License is a plus
• Licensing Assistance is provided for the right candidate
• Prior insurance or account management/service experience preferred
• Strong communication and problem-solving skills
• Detail-oriented and highly organized
• Comfortable using technology and agency systems
• Goal-oriented with a client-focused mindset
• Honest, patient, and driven attitude