Insurance Customer Service

James Grace Insurance Inc.; Scottsdale (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

PTO

Mon-Fri Schedule

Hands on Training

Flexible Schedule

Dental Insurance

Vision Insurance

Family office environment

Bonus Opportunities

Career Growth Opportunities

Friday workday ends at 12pm

Monday - Friday hours are 8:30-4pm

Job summary

James Grace Insurance Inc. in Scottsdale, AZ is seeking a friendly customer service professional to be the first contact for agency clients. You will handle inbound calls, assist agents with claims, billing, policy changes, and document updates.

The role requires 1+ year in a customer-facing insurance role, clear empathetic communication, and strong organizational skills. Licensing assistance is available. Mon-Fri schedule with 8:30–4:00 hours.

Qualifications

• Active Arizona Property & Casualty Insurance License is preferred but not required, licensing assistance available.
• Clear and empathetic communication style for phone and email interactions.
• One or more years of experience in a customer-facing role within the insurance sector.
• Familiarity with insurance policy language.
• Strong organizational habits to manage daily inquiries and documentation needs.

Responsibilities

• Answering initial inbound calls to the agency. Provide support for existing agents in the agency with claims handling assistance, account maintenance including document management, billing, policy changes, certificates of insurance requests and client database updates.

Skills

Customer service

Phone communication

Empathetic demeanor

Organizational skills

Job description

Job Description

This position will be the first point of contact for our agency clients. Applicant must possess excellent communication skills and a friendly and empathetic demeanor that makes the caller feel welcome and supported.

Benefits

• Health Insurance
• Paid Time Off (PTO)
• Mon-Fri Schedule
• Hands on Training
• Flexible Schedule
• Dental Insurance
• Vision Insurance
• Family office environment
• Bonus Opportunities
• Career Growth Opportunities
• Friday workday ends at 12pm
• Monday - Friday hours are 8:30-4pm

Responsibilities

Answering initial inbound calls to the agency. Provide support for existing agents in the agency with claims handling assistance, account maintenance including document management, billing, policy changes, certificates of insurance requests and client database updates.

Requirements

Active Arizona Property & Casualty Insurance License is preferred but not required, licensing assistance available.

Clear and empathetic communication style for phone and email interactions.

One or more years of experience in a customer-facing role within the insurance sector.

Familiarity with insurance policy language.

Strong organizational habits to manage daily inquiries and documentation needs.