Insurance Customer Experience Specialist

Mark Carlson - State Farm Agent; Columbus (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off (vacation and personal/s

Job summary

Mark Carlson - State Farm Agent in Columbus, Indiana is seeking a Customer Service Representative to join the team. You will build relationships, respond to inquiries about insurance availability, coverages, policy changes, transfers, claims, and billing, and contribute to a high-quality customer experience.

This role emphasizes developing leads, scheduling appointments, identifying customer needs, and promoting suitable products and services.

Qualifications

• Excellent interpersonal skills.
• Excellent communication skills - written, verbal and listening.
• Enthusiastic about the role insurance and financial products to manage risks.
• People-oriented and able to work in a team.
• Organizational skills and self-motivation.
• Detail oriented and proactive in problem solving.
• Dedicated to customer service and learning computer functions.
• Experience with Windows and common applications.
• Ability to multi-task and provide timely activity reports to the agent.

Responsibilities

• Establish customer relationships and follow up with customers.
• Provide prompt, accurate, and friendly customer service; handle inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claims, and billing.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Maintain a strong work ethic with a total commitment to success each day.

Skills

Interpersonal skills

Communication skills

People-oriented

Organizational skills

Self-motivated

Detail oriented

Problem solving

Customer service

Computer skills

Windows experience

Team player

Multi-tasking

Timely reporting

Job description

Mark Carlson - State Farm Agent in Columbus, Indiana is seeking a Customer Service Representative to join the team. You will build relationships, respond to inquiries about insurance availability, coverages, policy changes, transfers, claims, and billing, and contribute to a high-quality customer experience.

This role emphasizes developing leads, scheduling appointments, identifying customer needs, and promoting suitable products and services.