Insurance Customer Care Specialist — Growth & Bonuses

State Farm; Portland (ME); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Training & development

Vision insurance

Paid time off

Job summary

State Farm agents operate as independent contractors offering State Farm insurance and financial services. Positions are available in Lewiston and Portland, ME, and focus on building customer relationships through proactive, needs-based guidance.

The role emphasizes delivering prompt, accurate service, explaining coverages and policy changes, and pursuing licensing in Property & Casualty and Life & Health to advance within the agency.

Qualifications

• Excellent communication skills—written, verbal and listening.
• Self-motivated and detail oriented.
• Proactive in problem solving.
• Dedicated to customer service.
• Ability to work in a team environment.
• Ability to relate to customers.
• Property and Casualty license (can obtain).
• Life and Health license (can obtain).

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, friendly service about insurance options, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Skills

Customer service

Communication

Teamwork

Self-motivation

Detail-oriented

Problem solving

Relationship building

Customer focus

Job description

State Farm agents operate as independent contractors offering State Farm insurance and financial services. Positions are available in Lewiston and Portland, ME, and focus on building customer relationships through proactive, needs-based guidance.

The role emphasizes delivering prompt, accurate service, explaining coverages and policy changes, and pursuing licensing in Property & Casualty and Life & Health to advance within the agency.