Insurance Customer Care Specialist – Growth & Bonus Eligible

Michael Crank - State Farm Agent; Le Mars (IA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Paid Licensing & Development

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Paid time off

Job summary

Michael Crank State Farm in Le Mars, IA is seeking a Customer Service Representative to deliver exceptional experiences, handle policy inquiries, and support the agency’s growth. The role emphasizes attention to detail, empathy, and a customer-first mindset in a busy insurance office.

You will assist with policy changes, process claims, coordinate with agency team members, and build lasting relationships with community members.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Detail‑oriented

Customer service

Job description

Michael Crank State Farm in Le Mars, IA is seeking a Customer Service Representative to deliver exceptional experiences, handle policy inquiries, and support the agency’s growth. The role emphasizes attention to detail, empathy, and a customer-first mindset in a busy insurance office.

You will assist with policy changes, process claims, coordinate with agency team members, and build lasting relationships with community members.