Insurance Customer Care Specialist – Client Support

Vaco by Highspring; Brookhaven (GA); On-site; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) retirement plan

Discretionary bonuses

Job summary

A growing organization in customer service is seeking a Customer Care Associate in Brookhaven, Georgia. The role involves supporting employer groups and brokers by delivering high-quality service and resolving inquiries. Candidates should possess minimum 3 years in customer service and a high school diploma. This position offers opportunities for professional growth within the insurance industry while ensuring a seamless customer experience through effective problem-solving.

Qualifications

• Minimum 3 years of office experience, including at least 3 years in a customer service role.
• Insurance industry experience preferred.

Responsibilities

• Manage and resolve inquiries from employer groups, plan administrators, and brokers.
• Serve as the first point of contact for customer concerns.
• Maintain strong relationships with key stakeholders to support customer satisfaction.

Skills

Customer service experience

Problem-solving skills

Attention to detail

Education

High school diploma or equivalent

Job description

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