Insurance Customer Care Specialist | Career Growth

Greg Haus Insurance Agency; Louisville (KY); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Salary + commission

Health benefits

Paid time off

Growth opportunities

Job summary

Greg Haus Insurance Agency is seeking a Customer Service Representative to join a State Farm agent team. The role focuses on delivering exceptional customer experiences, handling inquiries about insurance options, and guiding customers through policy changes and claims in a fast-paced environment.

The position offers salary plus commission/bonus, health benefits, PTO, and growth opportunities within the agency. A strong customer-service mindset and teamwork are essential.

Qualifications

• Excellent interpersonal and communication skills required.
• People-oriented with strong organizational abilities.
• Detail-oriented with a focus on accuracy and efficiency.
• Dedicated to delivering outstanding customer service across inquiries and transactions.
• Ability to work well in a team and manage multiple tasks simultaneously.
• Experience in customer service or insurance-related roles is a plus.

Responsibilities

• Provide prompt, accurate, and friendly customer service regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a needs-based review process to educate customers about insurance options and recommend appropriate solutions.

Skills

Interpersonal skills

Communication skills

People-oriented

Organizational skills

Detail oriented

Customer service

Teamwork

Multi-tasking

Job description

Greg Haus Insurance Agency is seeking a Customer Service Representative to join a State Farm agent team. The role focuses on delivering exceptional customer experiences, handling inquiries about insurance options, and guiding customers through policy changes and claims in a fast-paced environment.

The position offers salary plus commission/bonus, health benefits, PTO, and growth opportunities within the agency. A strong customer-service mindset and teamwork are essential.