Insurance Customer Care Specialist - Build Trust

Giselle Camilo Insurance & Financial Services; Florida; On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Annual Base Salary Based on Experience

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Team Meetings

Work-Life Balance

Paid Time Off (PTO)

Hands on Training

Weekends Off

Free Coffee

Professional Work Environment

Job summary

Giselle Camilo Insurance & Financial Services in Palm Beach Gardens, FL seeks an Insurance Customer Service Specialist to greet clients, answer questions, and support policyholders with warmth and clarity.

You will process endorsements, renewals, and billing inquiries while collaborating with the sales team to maintain accurate records and assist with claims guidance. A people-first mindset and solid insurance knowledge are essential.

Qualifications

• Active Florida 2-20 or 4-40 Insurance License.
• Minimum of 2 years working in a professional insurance agency setting.
• Clear and patient communication style, both over the phone and via email.

Responsibilities

• Address client inquiries regarding their policies with warmth and clarity.
• Process policy endorsements, renewals, and billing questions efficiently.
• Act as the primary point of contact for our policyholders to ensure their needs are met promptly.
• Collaborate with the sales team to ensure client records are accurate and up-to-date.
• Advocate for our clients during claims reporting, ensuring they feel supported throughout the process.
• Educate clients on their coverage options so they feel confident in their financial protection.

Skills

Insurance License

Customer Service

Microsoft Office

Policy Knowledge

Tools

Agency Management Software

MS Office Suite

Job description

Giselle Camilo Insurance & Financial Services in Palm Beach Gardens, FL seeks an Insurance Customer Service Specialist to greet clients, answer questions, and support policyholders with warmth and clarity.

You will process endorsements, renewals, and billing inquiries while collaborating with the sales team to maintain accurate records and assist with claims guidance. A people-first mindset and solid insurance knowledge are essential.