Insurance Customer Care Specialist

Iris Kuwaye; Hilo (HI); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Bonus based on performance

Job summary

Iris Kuwaye State Farm Agency in Hilo, Hawaii is seeking a Customer Service Representative to join our local team. You will handle customer inquiries, provide policy information, assist with changes, and help clients navigate claims with empathy.

This full-time role emphasizes detail orientation and strong communication. Previous customer service experience is preferred, and you will work with a supportive team to deliver hometown service and build community trust.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail oriented

Multitasking

Job description

Iris Kuwaye State Farm Agency in Hilo, Hawaii is seeking a Customer Service Representative to join our local team. You will handle customer inquiries, provide policy information, assist with changes, and help clients navigate claims with empathy.

This full-time role emphasizes detail orientation and strong communication. Previous customer service experience is preferred, and you will work with a supportive team to deliver hometown service and build community trust.