Insurance Customer Care Specialist – Growth & Training

Mark Zion - State Farm Agency; Wailuku (HI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Salary bonuses

Paid time off

Growth opportunities

Experience

Job summary

Mark Zion - State Farm Agency seeks a Customer Service Representative to join their team in Hawaii. The role focuses on building customer relationships, delivering exceptional service, and guiding clients through insurance options and policy changes.

Ideal candidates are self-motivated, detail-oriented, and team players who can learn computer systems and pursue required licenses. Training and advancement opportunities are available in a dynamic, revenue-driven environment.

Qualifications

• Excellent interpersonal and communication skills.
• People-oriented with strong organizational skills.
• Self-motivated, detail oriented and proactive in problem solving.
• Able to learn computer functions and multi-task in a team environment.
• Willing to obtain Property & Casualty and Life & Health licenses.
• Provide timely and thorough activity reports to agent.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service including inquiries about insurance options, coverage, changes, transfers, claims, and billing.
• Use needs-based reviews to educate customers about insurance options.
• Maintain a strong work ethic and commitment to success each day.

Skills

Interpersonal skills

Communication skills

Organizational skills

Self-motivation

Detail oriented

Proactive problem solving

Teamwork

Multi-tasking

Activity reporting

Tools

Computer skills

Job description

Mark Zion - State Farm Agency seeks a Customer Service Representative to join their team in Hawaii. The role focuses on building customer relationships, delivering exceptional service, and guiding clients through insurance options and policy changes.

Ideal candidates are self-motivated, detail-oriented, and team players who can learn computer systems and pursue required licenses. Training and advancement opportunities are available in a dynamic, revenue-driven environment.