Insurance Customer Care Pro — Growth & Impact

State Farm; Bossier City (LA); Hybrid; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401(k)

401(k) matching

Paid time off

Free food & snacks

Job summary

Larry Poole State Farm is hiring a Customer Service Representative in Bossier City, LA. You’ll be the friendly voice and problem-solver our clients rely on daily, delivering outstanding service and building trusted relationships in our community.

The role involves assisting clients with their insurance needs, handling inquiries, supporting claims, and ensuring a positive experience. Qualified candidates will pursue a Property & Casualty license within 90 days (life/health license preferred) and

Qualifications

• Excellent verbal and written communication skills.
• Customer-focused, empathetic, and a collaborative team player.
• Detail-oriented with strong multitasking, prioritization, and problem-solving abilities.
• Previous customer service experience preferred.

Responsibilities

• Be the friendly voice and problem-solver for clients.
• Deliver outstanding customer experiences to reinforce the agency's reputation.
• Resolve inquiries, collaborate with team members, and anticipate community needs.
• Assist clients with insurance needs, manage inquiries, support claims, and ensure a positive customer experience.

Skills

Verbal communication

Written communication

Customer focus

Team player

Detail oriented

Multitasking

Problem solving

Customer service experience

Job description

Larry Poole State Farm is hiring a Customer Service Representative in Bossier City, LA. You’ll be the friendly voice and problem-solver our clients rely on daily, delivering outstanding service and building trusted relationships in our community.

The role involves assisting clients with their insurance needs, handling inquiries, supporting claims, and ensuring a positive experience. Qualified candidates will pursue a Property & Casualty license within 90 days (life/health license preferred) and