Insurance Customer Care Associate — Entry Level

Genesis Recruiting; Village of Kiryas Joel (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Genesis Recruiting is seeking a friendly, motivated Insurance Customer Service Representative for an entry-level role in New York. No prior insurance experience is required, and comprehensive training is provided to help you start your career in the insurance industry.

You will handle inquiries, assist with policy questions, process updates, maintain records, and support daily office operations while delivering excellent service to clients.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Comfortable using computers, email, and basic office software.
• Ability to multitask and work efficiently in a fast-paced environment.
• Positive attitude and willingness to learn.
• Previous customer service or office experience is a plus but not required.

Responsibilities

• Respond to customer inquiries by phone, email, and other channels in a professional and timely manner.
• Assist clients with questions about policies, coverage, billing, and account information.
• Process policy updates, renewals, and requests with accuracy.
• Maintain organized and up-to-date customer records and documentation.
• Coordinate with carriers and internal teams to resolve customer concerns.
• Provide administrative support and assist with daily office operations.
• Build relationships by delivering excellent customer service.

Skills

Communication skills

Organizational skills

Computer literacy

Multitasking

Positive attitude

Customer service experience

Tools

Office software

Job description

Genesis Recruiting is seeking a friendly, motivated Insurance Customer Service Representative for an entry-level role in New York. No prior insurance experience is required, and comprehensive training is provided to help you start your career in the insurance industry.

You will handle inquiries, assist with policy questions, process updates, maintain records, and support daily office operations while delivering excellent service to clients.