Insurance CSR: Growth Path & Paid Time Off

Janelle Cyrus - State Farm Agent; Palm Desert (CA); On-site; USD 26,174 - 34,440; Full time

Benefits offered by this job

SIMPLE IRA

Bonus

Paid time off

Advancement opportunities

Job summary

Janelle Cyrus - State Farm Agent is seeking a Customer Service Representative to deliver exceptional client experiences, handle inquiries about insurance options, and support agency growth in Palm Desert, CA.

This role emphasizes relationship building, proactive problem solving, and teamwork. Compensation ranges from $19.00 to $25.00 per hour, with benefits including a SIMPLE IRA (matching), bonus based on performance, paid time off, and opportunities for advancement.

Qualifications

• Dedicated to customer service.
• Excellent communication to assist customers and coordinate with other agency team members.
• Proactive in problem-solving and meeting customer needs.
• Able to educate customers about insurance options.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Skills

Customer service

Communication skills

Relationship building

Problem solving

Job description

Janelle Cyrus - State Farm Agent is seeking a Customer Service Representative to deliver exceptional client experiences, handle inquiries about insurance options, and support agency growth in Palm Desert, CA.

This role emphasizes relationship building, proactive problem solving, and teamwork. Compensation ranges from $19.00 to $25.00 per hour, with benefits including a SIMPLE IRA (matching), bonus based on performance, paid time off, and opportunities for advancement.