Insurance Coordinator

Lifelong Health For All; Seattle (WA); Hybrid; USD 63,268,000 - 96,765,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off (3 weeks)

401(k) match

Flexible spending accounts

Life insurance

Long term disability

Mass transit subsidy

15 paid holidays

Job summary

Lifelong is seeking an Insurance Coordinator in Seattle to support the HIV Insurance Benefits Management Program. The role covers accounting, application coordination, and client outreach to ensure insured individuals and eligible uninsured receive coverage.

Based in the Georgetown area, the position is full-time, with on-site hours 8:30am–5pm, and potential remote work up to two days weekly after 90 days, when feasible.

Qualifications

• Bachelor’s degree in business administration, finance, healthcare administration, or related field.
• Three or more years of relevant experience.

Responsibilities

• Manage AP/AR interactions with carriers, employers, COBRA administrators, and vendors.
• Process voids, refunds, and premium adjustments accurately and timely.
• Maintain logs and reports related to client payments and refunds.
• Enter information into client databases and accounting systems.
• Conduct detailed research and analysis to resolve payment issues.
• Support incoming insurance applications and mail logistics.
• Create and maintain electronic client files.
• Track and maintain data and reports for the insurance program.
• Communicate with coworkers, partners, vendors, and clients.
• Deliver high-quality, culturally appropriate service.

Skills

Basic accounting

Organizational skills

Detail-oriented

MS Office Suite

Accounting software

Communication skills

Independent worker

Team collaboration

Adaptability

Relationship-building

WA health insurance knowledge

Education

Bachelor’s degree in business administration/finance/healthcare administration

Tools

Excel

Access

Word

Accounting software

MS Office Suite

Job description

Job Details

Location: Georgetown Yards - 15 - Seattle, WA 98134

Position Type: Full Time

Salary Range: $22.08 - $33.77 Hourly

Travel Percentage: Negligible

Job Shift: Day

Job Category: Insurance

Lifelong is a community health organization on a mission to make health and food accessible. We remove barriers to health with relentless compassion so that no one faces illness and injustice alone.

We lead with heart. Our respect for people drives our mission. For 40 years, Lifelong has fought health inequities so that everyone has the opportunity to thrive. Our comprehensive services include food and nutrition, healthcare navigation, aging and disability support, and connection to housing and other vital resources.

Position Overview

The Insurance Coordinator supports the Washington State Department of Health HIV Insurance Benefits Management Program, administered by Lifelong as the Evergreen Health Insurance Program (EHIP). This role involves administrative, accounting, reporting, and client outreach activities to keep people living with HIV/AIDS insured and to connect eligible uninsured individuals to coverage.

This regular, full-time, non-exempt, union role is based in the Georgetown neighborhood of Seattle, with onsite presence required 08:30AM – 5PM Monday – Friday, with the option to work remotely up to two days per week when operationally feasible and after successfully completing 90 days of employment.

Essential Duties

• Accounting (AP/AR)
  
  
  
  • Handle interactions with insurance carriers, employers, COBRA Administrators, and other vendors.
  
  
  • Process voids, refunds, and premium adjustments accurately and timely.
  
  
  • Maintain logs and reports related to client payments and refunds.
  
  
  • Enter information into client databases and accounting systems.
  
  
  • Conduct detailed research and analysis to resolve payment issues.
  
  
  
  


• Application Coordination
  
  
  
  • Support incoming insurance applications and mail logistics.
  
  
  • Create and maintain electronic client files.
  
  
  • Process new, discontinued, and reinstated applications promptly.
  
  
  
  


• Program Coordination
  
  
  
  • Track and maintain data and reports for the insurance program.
  
  
  • Handle data requests from EHIP’s Program Manager or DOH.
  
  
  • Ensure accurate case notes in the client database.
  
  
  • Manage office supplies and mail logistics.
  
  
  
  


• Communication
  
  
  
  • Maintain effective communication with coworkers, partners, stakeholders, clients, funders, and management.
  
  
  • Keep vendors informed to maintain accurate client accounts.
  
  
  • Record and document team meeting notes weekly.
  
  
  
  


• Client Service/Quality Assurance
  
  
  
  • Deliver high-quality, culturally appropriate service.
  
  
  • Respond to complaints, inquiries, and questions from vendors.
  
  
  • Maintain secure and confidential client information.
  
  
  • Outreach potential program participants and assist them with application coordination.
  
  
  
  

Core Competencies

• Knowledge of basic accounting principles.


• Strong organizational and multitasking skills.


• Detail-oriented with high accuracy in data handling.


• Proficiency in Microsoft Office Suite (Excel, Access, Word).


• Experience with accounting software.


• Clear and professional communication skills.


• Ability to work independently and in a team.


• Skills in group facilitation, conflict resolution, and organizational development.


• Ability to adapt to changes quickly.


• Strong relationship-building skills with internal and external customers.


• Understanding of WA state health insurance terms, concepts, and rules.

Education & Experience

• Bachelor’s degree in business administration, finance, healthcare administration, or combination of related education and work experience.


• Three or more years of relevant experience.

Benefits

• Comprehensive medical, dental, and vision benefits


• Generous vacation (3 weeks your first year), sick leave, and 2 personal days a year


• 401(k) match


• Flexible spending accounts


• Life insurance options


• Long term disability


• Mass transit subsidy


• 15 paid holidays per year

Work Environment

All positions that involve in person work with clients are required to undergo a TB test within 30 days of starting employment and annually, or as required by program.

Any offer of employment is contingent upon passing a criminal background check. Some programs may require additional background checks or frequency.

This position operates in a professional office environment and requires extended periods of sitting at a desk and working on a computer. Occasional standing, walking, and light lifting of up to 20 pounds may be required to support office or event needs.

The role may also involve occasional attendance at events or activities that take place outside of normal office settings or standard business hours.

About Lifelong

Lifelong is a community health organization committed to removing barriers to health with relentless compassion so that no one faces illness and injustice alone.

We lead with heart. Our respect for people drives our mission. For 40 years, Lifelong has fought health inequities so that everyone can have the opportunity to thrive.

Our comprehensive services include food and nutrition, healthcare navigation, aging and disability support, and connection to housing and other vital resources.

We are looking for passionate, dedicated people to join our talented team and make real, meaningful changes in the daily lives of those living with chronic and life-threatening illnesses in their community.

Lifelong offers exceptional benefits, including paid time off, medical and dental coverage in addition to a balanced work-life integration.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Lifelong, we are dedicated to building a diverse, equitable, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

EEO Statement

Lifelong is committed to creating an accessible, supportive environment and experience that recognizes diversity and cultural competence as integral components of what we do.

We are an Equal Employment Opportunity Employer and as such, we do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.