Insurance Coordinator

POP MART; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401k

Health insurance

PTO leave

Paid sick leave

Family leave

Job summary

POP MART is looking for an Insurance Coordinator to manage procurement and compliance related to property and general liability insurance. The ideal candidate will have at least 2 years of experience and a Bachelor's degree in a relevant field. Key responsibilities include managing certificates of insurance, collaborating with legal teams, and supporting risk mitigation strategies. This position is based in our Culver City, CA office and requires onsite work five days a week.

Qualifications

• 2+ years of experience in insurance coordination or retail operations.
• Familiarity with General Liability, Property, Workers’ Compensation insurance types.
• Experience managing Certificates of Insurance (COIs).

Responsibilities

• Lead procurement & renewal of insurance policies for retail locations.
• Track and distribute Certificates of Insurance for various stakeholders.
• Maintain a database of policies and conduct audits for compliance.
• Act as a point of contact for store operations teams on insurance matters.
• Support risk management by analyzing claims data.

Skills

Insurance coordination

Risk management

Analytical skills

Communication skills

Organizational skills

Education

Bachelor’s degree in Business, Finance, Risk Management, or a related field

Tools

G-Suite

Microsoft Office

Insurance databases or CRM tools

Job description

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.

As of the end of 2025, POP MART operates over 630 physical stores and more than 2,637 Robo Shops across 20+ countries and regions. Through multiple cross‑border e‑commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Opportunity Overview

Position Location: Culver City, CA office.

We follow an office policy with an expectation of five days per week working onsite. Being together in person helps us collaborate, stay connected, and build a strong team culture. At POP MART, we foster a high‑trust environment and trust our employees to make decisions that support both the team and the business.

What You Will Achieve

• Lead end‑to‑end procurement & renewal of property, general liability, workers’ compensation and other insurance policies for all retail locations; evaluate proposals, negotiate terms to secure cost‑effective coverage matching company risk tolerance.
• Issue, track and distribute Certificates of Insurance (COIs) for landlords, vendors & partners; ensure COIs accurately include additional insureds and meet contractual deadlines.
• Maintain a centralized database of policies, COIs and related documents; conduct regular audits to ensure compliance across retail locations; collaborate with Legal & Finance to review lease insurance clauses and mitigate risks.
• Act as the primary point of contact for store operations teams on insurance matters (new openings, renovations, daily ops); liaise with brokers, carriers, landlords and internal stakeholders to resolve issues efficiently.
• Support risk mitigation by assisting in developing retail risk management protocols; analyze claims data to drive insights for reducing future incidents and costs.

What You Will Need

• Bachelor’s degree in Business, Finance, Risk Management, or a related field.
• 2+ years of experience in insurance coordination, risk management, or retail operations, preferably within a DTC/retail environment.
• Familiarity with key insurance types: General Liability, Property, Workers’ Compensation, and Inland Marine.
• Experience managing COIs and understanding of “additional insured” requirements.
• Strong analytical, organizational, and communication skills.
• Proficiency in G‑Suite, Microsoft Office, and experience with insurance databases or CRM tools is a plus.

*The job posting highlights the most critical responsibilities and requirements of the job. It’s not all‑inclusive. There may be additional duties, responsibilities and qualifications for this job.

Physical Requirements

• Must be able to remain in a stationary position (e.g., seated or at a desk) for extended periods while operating a computer or other office equipment.
• Must be able to occasionally lift or move items weighing up to 25 pounds.

What We Offer

• Market‑competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, and family leave, etc.
• Opportunities to learn and lead: we provide on‑the‑job training to ensure employees are equipped with the most up‑to‑date skill sets and knowledge.

For Los Angeles or San Francisco applicants: POP MART is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.

POP MART is committed to providing a safe, inclusive, and respectful work environment. POP MART provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other protected characteristic established by local, state or federal law.

Reasonable Accommodation

Applicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing [e-mail].

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may vary for different regions of the U.S.

Pay offers are dependent on the location, as well as job‑related knowledge, skills, and experience.

This position may be eligible to participate in a company incentive program.