Insurance Client Support Specialist

HUB International; Troy (MI); Presencial; USD 38.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits package

Career growth opportunities

Work-life balance

Descripción de la vacante

HUB International is seeking an Associate Account Manager in Troy, MI to support a First Call Resolution team. You will handle insurance and billing questions, process client requests, and escalate complex items to leadership to protect and grow a Personal Lines book of business.

Key duties include triaging client needs, educating clients on basic property and casualty concepts, and maintaining strong client relationships while following agency standards.

Formación

• High school diploma required.
• Previous customer service experience preferred.
• Valid Property/Casualty license required (or ability to obtain within 90 days).
• Proficient with MS Office and EPIC.

Responsabilidades

• Professionally answers phones and handles callbacks promptly.
• Handles billing questions and basic policy inquiries from clients.
• Escalates complex issues to Team Lead or Producer as needed.
• Maintains relationships with clients to ensure service needs are met.
• Explains basic insurance concepts and refers complex questions to specialists.
• Identifies cross-sell and referral opportunities for the team.

Conocimientos

Strong communication

Customer service excellence

Problem solving

Team player

Organizational skills

EPIC experience

MS Office proficiency

Educación

High school diploma

Property/Casualty license (or ability to obtain within 90 days of hire)

Herramientas

EPIC

Microsoft Office

Descripción del empleo

HUB International is seeking an Associate Account Manager in Troy, MI to support a First Call Resolution team. You will handle insurance and billing questions, process client requests, and escalate complex items to leadership to protect and grow a Personal Lines book of business.

Key duties include triaging client needs, educating clients on basic property and casualty concepts, and maintaining strong client relationships while following agency standards.