Insurance Client Services Trainee: Launch Your CSR Career

HomeServices Insurance; New Brighton (MN); On-site; USD 28,000 - 33,000; Full time

Job summary

Home Services Insurance is offering a CSR Trainee program in New Brighton, Minnesota. The six-month training develops knowledge to service insurance clients and may lead to a Customer Service Representative role upon licensure.

Under supervision, you will handle client inquiries, process endorsements, renewals and cancellations, support billing and claims, and learn to cross-sell insurance products. The program emphasizes compliance, relationship building and professional growth.

Qualifications

• Strong analytical, problem-solving and decision-making abilities.
• Excellent verbal, written and interpersonal communication skills.
• Strong organizational, time management and technology skills.

Responsibilities

• Support sales initiatives and long-term business objectives that drive profitability, growth and operational effectiveness.
• Respond to inquiries from clients, insurance carriers, underwriters, and third parties.
• Advise clients on insurance coverage and basic risk management considerations.
• Process policy changes, endorsements, renewals and cancellations.
• Assist clients with claims and billing inquiries.
• Develop and maintain professional relationships with insurance companies and underwriting partners.

Skills

Analytical thinking

Written & verbal communication

Organization & time management

Attention to detail

Education

High school diploma or equivalent

Job description

Home Services Insurance is offering a CSR Trainee program in New Brighton, Minnesota. The six-month training develops knowledge to service insurance clients and may lead to a Customer Service Representative role upon licensure.

Under supervision, you will handle client inquiries, process endorsements, renewals and cancellations, support billing and claims, and learn to cross-sell insurance products. The program emphasizes compliance, relationship building and professional growth.