Insurance Client Services Specialist

Marsh & McLennan Agency LLC.; Yakima (WA); On-site; USD 41,000 - 77,000; Full time

Benefits offered by this job

Performance incentives

Profit sharing

Leave benefits

401K savings

Job summary

Marsh Agency’s Business Insurance team is seeking a passionate, people-oriented customer service professional to develop and deliver outstanding service to our clients in Yakima, WA. You will handle certificate requests, collaborate with carriers, keep client records up to date, verify coverage details, and support the sales and service team with accurate, timely information.

The base pay is $41,200–$76,800 per year, with potential incentives and a benefits package that includes paid leave and

Qualifications

• Strong customer service mindset and communication skills.
• Ability to manage multiple requests and prioritize.
• Comfort working with sales/service teams and clients.

Responsibilities

• Handle incoming service requests with proactive correspondence.
• Manage and issue certificates of insurance for the assigned book.
• Collaborate with carriers, prepare proposals, and order policies.
• Update and verify client information in the agency system.
• Ensure certificates align with policy coverages and state laws.
• Provide consistent, high-quality customer service to clients and colleagues.

Skills

Customer service

Client relationship

Team player

Attention to detail

Job description

Marsh Agency’s Business Insurance team is seeking a passionate, people-oriented customer service professional to develop and deliver outstanding service to our clients in Yakima, WA. You will handle certificate requests, collaborate with carriers, keep client records up to date, verify coverage details, and support the sales and service team with accurate, timely information.

The base pay is $41,200–$76,800 per year, with potential incentives and a benefits package that includes paid leave and