Customer Service Representative - State Farm Agent Team Member

Midlandsinsuranceagent; Midland, Northern (MI, KY); Hybride; USD 41 000 - 60 000; Plein temps

Avantages offerts par ce poste

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Résumé du poste

Robert Boerner Insurance & Financial Services Inc is seeking a Customer Service Representative to join a State Farm Agent team in Midland, MI. The role focuses on delivering exceptional customer experiences, resolving inquiries, processing policy changes, and coordinating with agency staff to meet community needs.

Responsibilities include handling inquiries, updating policies, processing claims, and maintaining records.

Qualifications

• Effective communication and interpersonal abilities.
• High attention to detail and ability to multitask.
• Experience in customer service is preferred.

Responsabilités

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Call new customers and prospect current and future customers.
• Speak on the phone or via Zoom with customers.
• Assist in scheduling for the office.
• Maintain a positive culture in the office.

Connaissances

Communication and interpersonal skills

Detail-oriented and multitask

Customer service experience

Description du poste

Customer Service Representative - State Farm Agent Team Member

Full Time in Midland - MI

Replies within 24 hours

• 401(k) matching
• Bonus based on performance
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION

As a Customer Service Representative with Robert Boerner Insurance & Financial Services Inc, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. While doing this you will be a director of traffic in the office. You would help customers understand their risk needs along with aligning Insurance and Financial services that aligns to their individual goals. Working with customer on problem solving issues.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Call new customers, prospect current and future customers
• Speak on the phone and or zoom with customers
• Assist in scheduling for the office
• Keep a good positive culture in the office

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $41,000.00 - $60,000.00 per year

Customer Service Representative - State Farm Agent Team Member

Full Time in Midland - MI

Replies within 24 hours

Benefits

• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION

As a Customer Service Representative with Robert Boerner Insurance & Financial Services Inc, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. While doing this you will be a director of traffic in the office. You would help customers understand their risk needs along with aligning Insurance and Financial services that aligns to their individual goals. Working with customer on problem solving issues. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Call new customers, prospect current and future customers
• Speak on the phone and or zoom with customers
• Assist in scheduling for the office
• Keep a good positive culture in the office

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $41,000.00 - $60,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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