Insurance Client Advocate & Support Specialist

GIS National LLC; United States; On-site; USD 42,000 - 63,000; Full time

Job summary

GIS National LLC is seeking a Client Advocate to provide prompt, high-quality service to broker partners, clients, and carrier resources in a fast-paced environment. You will support enrollments and new business, manage communications channels, and ensure timely ticket resolution.

The role includes attending trainings, handling renewals, and performing general administrative duties to keep client accounts running smoothly.

Qualifications

• Fast-paced environment experience preferred.
• Proficient with communication methods: in person, phone, email.
• Ability to learn quickly.
• Proficiency with Excel and Microsoft Office Suite.

Responsibilities

• Provide prompt, high-quality service to broker partners, clients, and carrier resources.
• Assist Account Managers with enrollments and new business.
• Manage Client Advocate email and phone lines for service requests.
• Acknowledge tickets within 1 business day and resolve within 3 business days; escalate if needed.
• Participate in broker/customer trainings and handoffs to Client Advocate Team.
• Conduct portal trainings 120 days post effective date; escalate issues.
• Conduct calls for key accounts and document meeting notes.
• Provide support for renewals as needed.
• Perform other administrative tasks as assigned by Local GIS Office.

Skills

Communication

Organization

Time management

Follow-through

Written communication

Verbal communication

Teamwork

Quick learning

Education

BS degree preferred

Tools

Excel

Microsoft Office

Job description

GIS National LLC is seeking a Client Advocate to provide prompt, high-quality service to broker partners, clients, and carrier resources in a fast-paced environment. You will support enrollments and new business, manage communications channels, and ensure timely ticket resolution.

The role includes attending trainings, handling renewals, and performing general administrative duties to keep client accounts running smoothly.