Insurance Claims Navigator

ServiceMaster Restore 9669 - Irvine; Irvine (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

ServiceMaster Restore 9669 - Irvine is seeking a detailed and proactive Claims Coordinator to manage communication with customers, coordinate field dispatch, and ensure timely completion of all claims tasks. The role emphasizes accuracy in documentation, data entry, and adherence to program guidelines.

The ideal candidate thrives in a fast-paced setting, demonstrates tenacity, and can juggle multiple claims with strong organizational skills.

Qualifications

• High school diploma or GED required.
• Bachelor’s Degree or applicable experience preferred.
• Experience with Xactimate and Microsoft Office is essential.

Responsibilities

• Understand the claims flow: Water Mitigation, Reconstruction, Contents, and other environmental work.
• Manage data entry for each claim from First Notice of Loss to job completion in CRM.
• Daily review of compliance tasks and ensure all job tasks are completed on time.
• Monitor and update jobs in the system to keep flow efficient and within cycle times.
• Upload and describe photos and documents in real time; obtain missing homeowner and insurance data.
• Assist with job estimates and review final estimates for accuracy.
• Handle customer service issues and document resolutions.

Skills

Customer service

Xactimate

CRM software

Communication skills

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Job description

ServiceMaster Restore 9669 - Irvine is seeking a detailed and proactive Claims Coordinator to manage communication with customers, coordinate field dispatch, and ensure timely completion of all claims tasks. The role emphasizes accuracy in documentation, data entry, and adherence to program guidelines.

The ideal candidate thrives in a fast-paced setting, demonstrates tenacity, and can juggle multiple claims with strong organizational skills.