Insurance Claims Investigator — Field & Report Specialist

Command Investigations, LLC; Richmond (VA); On-site; USD 48,000 - 62,000; Full time

Job summary

Command Investigations, LLC in Richmond, VA is seeking an Insurance Claims Investigator with at least 1 year of experience to join a fast-paced team. You will conduct investigations, interview involved parties, gather evidence, and prepare detailed client-ready reports on workers’ compensation, general liability, auto, and property claims.

The role requires you to supply your own equipment and drive to case locations within a multi-state area.

Qualifications

• 1–3 years of Claims, SIU, or adjusting experience.
• Associate’s or Bachelor’s degree in Criminal Justice or related field.
• Excel in report writing and typing (50+ WPM).
• Understand investigative processes, insurance law, and claim procedures.
• English speaking required; multilingual a plus.

Responsibilities

• Conduct complex field investigations involving multiple claim types.
• Submit daily updates summarizing progress and observations.
• Write detailed, professional statements and investigative summaries.
• Deliver client-ready reports that meet quality standards.
• Perform scene investigations, statements, canvassing, document retrieval, and courthouse research.

Skills

Attention to detail

Interviewing

Report writing

MS Office

Time management

Communication

Education

Associate’s or Bachelor’s degree in Criminal Justice

Tools

Microsoft Word

Outlook

Web-based systems

Job description

Command Investigations, LLC in Richmond, VA is seeking an Insurance Claims Investigator with at least 1 year of experience to join a fast-paced team. You will conduct investigations, interview involved parties, gather evidence, and prepare detailed client-ready reports on workers’ compensation, general liability, auto, and property claims.

The role requires you to supply your own equipment and drive to case locations within a multi-state area.