Growth-Minded Claims Call Center Specialist

Warrior Insurance Network; Chicago (IL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Medical/dental/vision reimbursement

Disability insurance

Life insurance

401k with match

Paid time off

Paid holidays

Tuition reimbursement

Wellness program

Company events

Job summary

First Chicago Insurance Company is seeking an experienced Claims Call Center Specialist to join our growing Claims team in Chicago, IL. You will be a first point of contact for insureds, claimants, attorneys, carriers, and others reporting or inquiring about claims, gathering loss details, guiding through the process, and supporting adjusters.

You will handle a variety of claim-related questions, verify policy information, and maintain productivity and service standards in a fast-paced

Qualifications

• High school diploma or equivalent.
• Previous customer service experience.
• Prior experience in insurance, claims, or a high-volume call center environment.
• Strong verbal communication and phone skills.
• Strong organizational, interpersonal, and problem-solving skills.
• Ability to handle difficult or escalated customer interactions professionally.
• Data entry and typing proficiency of at least 30 WPM.
• Proficiency with PC applications and the ability to navigate multiple systems simultaneously.
• Ability to prioritize responsibilities and work independently in a fast-paced environment.

Responsibilities

• Provide professional, knowledgeable, and empathetic service to insureds, claimants, attorneys, carriers, and other callers.
• Receive and document initial reports of accidents and losses accurately and efficiently.
• Gather detailed loss information and ensure claim documentation is complete and accurate.
• Review and verify policy information and recognize potential coverage concerns for referral to the appropriate claims professional.
• Guide customers through the claims process and respond to a variety of claim-related questions.
• Refer insureds and claimants for estimates when appropriate.
• Route claims and calls to the appropriate claims unit based on the circumstances of the loss.
• Assist claims adjusters by providing timely information and support to customers.
• Apply working knowledge of insurance terminology, policies, coverage, and claims procedures when assisting callers.
• Handle challenging or escalated customer interactions professionally and determine when additional assistance is necessary.
• Maintain established productivity, quality, documentation, and customer service standards while managing incoming call volume.
• Support departmental operations by processing tow bills, ordering police reports, mailing claim payments, handling unmatched mail, and completing other claims-related administrative responsibilities.
• Assist with special projects and departmental initiatives as assigned.
• Serve as a knowledgeable resource to less-experienced team members when appropriate.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Data entry

Typing speed 30 WPM

Insurance knowledge

Problem solving

Education

High school diploma

Tools

PC applications

Job description

First Chicago Insurance Company is seeking an experienced Claims Call Center Specialist to join our growing Claims team in Chicago, IL. You will be a first point of contact for insureds, claimants, attorneys, carriers, and others reporting or inquiring about claims, gathering loss details, guiding through the process, and supporting adjusters.

You will handle a variety of claim-related questions, verify policy information, and maintain productivity and service standards in a fast-paced