Auto Claims Center Specialist – Growth, Training & Impact

Warrior Insurance Network; Chicago (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive Salaries

Training & Development

Medical and Dental and Vision Reimb.

Short Term Disability/Long Term Disab.

Life Insurance

Flexible Spending Account

Telemedicine Benefit

401k with company match

Paid Time Off and Paid Holidays

Tuition Reimbursement

Wellness Program

Fun company sponsored events

Job summary

First Chicago Insurance Company is seeking an experienced Claims Call Center Specialist to join our Claims team. You will serve as the first point of contact for insureds, claimants, attorneys, carriers, and others reporting or inquiring about claims.

You will gather loss information, navigate the claims process, and support claims adjusters in a fast-paced environment. This role requires strong customer service, sound judgment, and attention to detail, with the ability to manage diverse

Qualifications

• High school diploma or equivalent.
• Customer service experience required.
• Experience in insurance, claims, or high-volume call center preferred.
• Strong verbal communication and phone skills.
• Excellent organizational, interpersonal, and problem-solving abilities.
• Ability to handle escalated interactions professionally.
• Detail-oriented with strong documentation skills.
• Data entry speed of at least 30 WPM.
• Proficiency with PC applications and multi-system navigation.
• Ability to prioritize and work independently in a fast-paced environment.
• Preferred: 1–2+ years insurance/call center experience; associate/bachelor's degree; bilingual skills.

Responsibilities

• Provide professional, empathetic service to insureds, claimants, attorneys, carriers, and other callers.
• Receive and document initial reports of accidents and losses accurately and efficiently.
• Gather detailed loss information and ensure claim documentation is complete and accurate.
• Review and verify policy information and recognize potential coverage concerns for referral to the appropriate claims professional.
• Guide customers through the claims process and respond to a variety of claim-related questions.
• Refer insureds and claimants for estimates when appropriate.
• Route claims and calls to the appropriate claims unit based on the circumstances of the loss.
• Assist claims adjusters by providing timely information and support to customers.
• Apply working knowledge of insurance terminology, policies, coverage, and claims procedures when assisting callers.
• Handle challenging or escalated customer interactions professionally and determine when additional assistance is necessary.
• Maintain established productivity, quality, documentation, and customer service standards while managing incoming call volume.
• Support departmental operations by processing tow bills, ordering police reports, mailing claim payments, handling unmatched mail, and completing other claims-related administrative responsibilities.
• Assist with special projects and departmental initiatives as assigned.
• Serve as a knowledgeable resource to less-experienced team members when appropriate.

Skills

Customer service

Call center

Communication

Organizational skills

Problem-solving

Attention to detail

Data entry

PC proficiency

Independent work

Working in fast-paced environment

Education

High school diploma

Associate or bachelor's degree

Job description

First Chicago Insurance Company is seeking an experienced Claims Call Center Specialist to join our Claims team. You will serve as the first point of contact for insureds, claimants, attorneys, carriers, and others reporting or inquiring about claims.

You will gather loss information, navigate the claims process, and support claims adjusters in a fast-paced environment. This role requires strong customer service, sound judgment, and attention to detail, with the ability to manage diverse