Insurance Case Manager — Remote Client Service

RiverSource; Minneapolis (MN); Hybrid; USD 44,000 - 67,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

RiverSource Insurance and Annuities seeks a Case Manager for our Insurance New Business team. You will be the first contact for advisors on pending policies via phone and chat, guiding resolution and ensuring accurate information across systems.

The role supports a hybrid in-office model with remote options for qualified candidates. Must have US work authorization and strong communication skills to explain complex policies clearly.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service skills with ability to explain policies clearly.
• Strong written and spoken communication skills.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Must have valid US work authorization; visa sponsorship not provided.

Responsibilities

• Serve as the first point of contact for advisors and internal partners regarding insurance and disability policies.
• Troubleshoot and resolve service issues; enter complex requests into appropriate systems.
• Educate advisors on new services, systems, and procedures; enable self-service where possible.
• Respond to information requests from customers and provide accurate information.
• Process complex service transactions and ensure timely completion to meet service goals.
• Interact with advisors and internal partners via inbound phone and chat to provide immediate solutions.
• Train peers on processes and procedures and identify opportunities for improvements.

Skills

Customer service

Communication

Multitasking

Troubleshooting

Written communication

Education

High school diploma or equivalent

Tools

CRM systems

Job description

RiverSource Insurance and Annuities seeks a Case Manager for our Insurance New Business team. You will be the first contact for advisors on pending policies via phone and chat, guiding resolution and ensuring accurate information across systems.

The role supports a hybrid in-office model with remote options for qualified candidates. Must have US work authorization and strong communication skills to explain complex policies clearly.