Senior Insurance Case Specialist (Remote) - Inbound Support

Threadneedle group; Minneapolis (MN); Hybrid; USD 44,000 - 67,000; Full time

Job summary

Ameriprise Financial is seeking a Case Manager on the Insurance New Business team in Minneapolis, MN. You will be the first contact for pending policies, handling status updates, requests, and service issues via inbound calls and chat, with remote work possible for qualified candidates.

Must align with Eastern, Central or Western time zones. The role emphasizes accurate processing, adherence to policies, and collaboration with advisors and internal partners to ensure timely resolutions and high

Qualifications

• High school or equivalent required.
• Excellent customer service skills with ability to explain complex policies clearly.
• Strong written and spoken communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Troubleshoot and identify root causes.

Responsibilities

• Serve as first customer point of contact regarding service issues via phone and chat.
• Educate advisors and internal partners on new services and procedures.
• Provide information to clients and advisors and coordinate with internal teams to resolve questions.
• Process service transactions and provide timely resolution to requests.
• Collaborate with peers to improve processes and share knowledge.

Skills

Customer service

Communication

Multi-tasking

Troubleshooting

Education

High school or equivalent

Job description

Ameriprise Financial is seeking a Case Manager on the Insurance New Business team in Minneapolis, MN. You will be the first contact for pending policies, handling status updates, requests, and service issues via inbound calls and chat, with remote work possible for qualified candidates.

Must align with Eastern, Central or Western time zones. The role emphasizes accurate processing, adherence to policies, and collaboration with advisors and internal partners to ensure timely resolutions and high