Insurance Call Center Representative

DXC Technology Inc.; Tulsa (OK); On-site; USD 65,000 - 90,000; Full time

Job summary

DXC Technology Inc. is seeking a detail-oriented Business Process Analyst to execute core transactions with accuracy and adherence to procedures. You will collaborate with senior analysts and managers to drive improvements and maintain documentation.

The role emphasizes in-person teamwork with some flexibility, supporting data analysis, process optimization, and quality assurance to meet performance targets and standards.

Qualifications

• Bachelor's degree in a relevant field or equivalent
• 2+ years of relevant work experience
• Proven experience in business process transactions
• Proficiencies in business process management and optimization
• A continuous learner with industry knowledge and technology

Responsibilities

• Execute business process transactions with accuracy and adherence to procedures
• Collaborate with senior analysts and managers
• Participate in process improvement projects and data analysis
• Identify process bottlenecks and support quality assurance
• Ensure compliance with established standards and procedures
• Assist in analyzing data trends and reporting
• Update and maintain process documentation
• Work with the team to meet performance targets and quality standards

Skills

Business process management

Process optimization

Data analysis

Education

Bachelor's degree in a relevant field

Advanced degree helpful

Tools

Six Sigma

PMP

Job description

Job Description:Essential Job Functions: • Execute business process transactions, focusing on accuracy and adherence to procedures. • Collaborate with senior analysts and managers. • Participate in process improvement projects and data analysis. • Assist in identifying process bottlenecks and quality assurance. • Ensure compliance with established standards and procedures. • Support senior analysts in analyzing data trends and reporting. • Assist in updating and maintaining process documentation. • Work with the team to meet performance targets and quality standards.Basic Qualifications: • Bachelor's degree in a relevant field or equivalent combination of education and experience • Typically, 2+ years of relevant work experience • Proven experience in business process transactions • Proficiencies in business process management and optimization • A continuous learner that stays abreast with industry knowledge and technology Other Qualifications: • Advanced degree in a relevant field a plus • Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plusAt DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.If you are an applicant from the United States, Guam, or Puerto RicoDXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.Postings LinkDisability AccommodationsIf you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.Please note: DXC will respond only to requests for accommodations due to a disability.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.