Insurance Call Center Representative

DXC Technology; Nashville (TN); Hybrid; USD 36,000 - 48,000; Full time

Job summary

DXC Technology is seeking a customer service professional to join our team in Nashville. You will handle inbound calls, assist with policy information, and ensure accurate documentation across multiple systems to maintain high service levels.

The role emphasizes de-escalation, clear communication, and the ability to work in a fast-paced, metrics-driven environment with hybrid in-person collaboration and flexible scheduling.

Qualifications

• High school diploma or equivalent required.
• 2+ years in customer service or call center roles.
• Strong verbal and written communication with de-escalation abilities.

Responsibilities

• Handle inbound calls and provide timely, accurate responses to inquiries.
• Assist with account servicing, including policy information and transactions.
• Research and resolve issues with follow-up and high-quality service.
• Document customer interactions, transactions, and outcomes in internal systems.
• Process requests in compliance with company policies.
• Navigate multiple systems to deliver complete and accurate responses.
• Meet or exceed SLAs, quality standards, and performance metrics.
• Escalate complex or sensitive issues to appropriate teams as needed.
• Support operational initiatives and identify process improvements.

Skills

Customer service

Call center experience

Communication

De-escalation

Attention to detail

Multitasking

Systems navigation

Education

High school diploma or equivalent

Tools

CRM systems

Call center technologies

Job description

Job Description

DXC Technology (NYSE: DXC) helps global companies run mission-critical systems and operations while modernising IT, optimising data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Organizations worldwide trust DXC to deliver services across the Enterprise Technology Stack to drive performance and innovation. At DXC, we leverage technology to deliver essential IT services that enable operational efficiency and business transformation. Our capabilities span business process outsourcing, insurance, analytics, applications, security, cloud, and modern workplace solutions.

Key Responsibilities

• Handle inbound calls, providing timely and accurate responses to inquiries related to insurance and financial products.
• Assist with account servicing, including policy information, transactions, updates, and general inquiries.
• Research and resolve issues, ensuring effective follow-up and high-quality service.
• Accurately document customer interactions, transactions, and outcomes in internal systems.
• Process requests such as account updates, documentation, and transaction-related activities in compliance with company policies.
• Navigate multiple systems efficiently to deliver complete and accurate responses.
• Meet or exceed service level agreements (SLAs), quality standards, and performance metrics.
• Escalate complex or sensitive issues to appropriate teams when necessary.
• Support operational initiatives and identify opportunities for process improvement.

Required Qualifications

• High school diploma or equivalent (G.E.D.).
• 2+ years of experience in customer service, call center, or high-volume client-facing roles.
• Strong verbal and written communication skills, with the ability to explain information clearly and professionally.
• Proven ability to handle challenging conversations and de-escalate concerns.
• Strong attention to detail and organisational skills.
• Ability to multitask and efficiently navigate multiple systems.
• Comfortable working in a fast-paced, metrics-driven environment.

Preferred Qualifications

• Experience in financial services, insurance, or related industries.
• Familiarity with insurance or financial products (e.g., annuities, retirement accounts, policies).
• Experience with CRM systems or call centre technologies.

Key Skills & Competencies

• Customer-focused mindset with a commitment to service excellence
• Strong problem-solving and analytical skills
• Ability to work independently and collaboratively
• Adaptability and ability to learn new systems quickly
• Ability to remain calm and professional under pressure
• Strong listening and interpersonal skills

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.

We participate in E‑Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings Link

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