Insurance AR Specialist

Astera Cancer Care; Nashville (TN); Remote; USD 52,000 - 70,000; Full time

Job summary

OneOncology is seeking a Medical Collections Specialist to manage accounts receivable and resolve insurance issues for oncology services. The role involves patient and carrier communications, write-offs, and collaboration with other departments to ensure timely payments.

Qualified candidates have 3+ years in medical collections, with preferred oncology experience and knowledge of Medicare/Medicaid policies. This remote position supports nationwide coverage for the organization.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree preferred.
• Minimum of 3 years of medical collections experience, preferably in oncology.
• Radiation Oncology/Proton experience is a plus.
• Expertise in insurance policies and regulations for medical billing (Medicare/Medicaid).

Responsibilities

• Manages AR in the 60+ day category.
• Reviews EOBs within a two-week turnaround.
• Documents collection activity with notes.
• Prioritizes collection actions and follows up.
• Calls on outstanding balances from carriers promptly.
• Counsels patients on self-pay balances.
• Responds to inquiries promptly.
• Completes write-off adjustment forms with documentation.
• Maintains collection logs for sharing with teams.
• Advises supervisor of unusual delinquent accounts.
• Prepares daily reports with notes.
• Gathers information from other departments for collections.
• Understands HCPCS/ICD/CPT coding and carrier requirements.

Skills

Medical collections

Insurance knowledge

Billing accuracy

Communication skills

Education

High school diploma

Bachelor's degree (preferred)

Tools

MS Excel

CRM systems

Job description

OneOncology is positioning community oncologists to drive the future of medical care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer and other diseases. Our team is bringing together leaders to the market place to help drive OneOncology’s mission and vision.Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, urology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of independent physicians and the patients they serve.Job Description:Role Summary:This role reviews monthly accounts receivables, follow up for resolution, insurance contact and claim re-files when necessary. Responsible for all aspects of insurance management of assigned payers including follow-up, research, and problem resolutions. The individual will need to have expertise in medical billing and collections, as well as a strong understanding of insurance reimbursement processes and regulations related to proton therapy, radiation therapy, and radiology services. The successful candidate will work closely with patients, physicians, and insurance companies to ensure that accurate and timely payments are received, and outstanding balances are collected.Responsibilities:Works and/or maintains every account in the assigned AR in the 60+ day categories. Reviews EOBs within a two-week turnaround.Documents accurate collection activity in the collection tracking notes.Evaluates status of accounts and prioritizes collection action (letters, phone calls, staff assistance).Calls on outstanding balances due from carriers in a timely manner.Telephone, interview, and counsel patients on outstanding self-pay balances.Responds to incoming telephone or mail inquiries in a prompt, timely manner.Completes write-off adjustment forms for accounts needing necessary adjustments and turns in to supervisor with appropriate documentation attached.Maintains collection logs for distribution to other teams for use in identifying areas needing attention/correction.Advises supervisor of any unusual collection accounts as they become delinquent or are in question.Prepares daily user reports for supervisor review and filing along with appropriate notes/documentation.Works with other departments to gather necessary information for proper account work/collection activity.Maintains a complete understanding of HCPCS/ICD/CPT oncology coding and specific carrier requirements/knowledge.Additional responsibilities may be assigned to help drive our mission of improving the lives of everyone living with cancer.Required Qualifications:High school diploma or equivalent requiredBachelor’s degree preferredMinimum of 3 years of experience in medical collections required, preferably in an Oncology healthcare settingRadiation Oncology/Proton experience a plusExpertise in insurance policies and regulations related to medical billing, including Medicare and MedicaidEssential Competencies:Attendance is an essential job function.Detailed knowledge of billing, HCPCS, CPT and ICD codesPrevious commercial collections experience preferredAbility to work effectively with all levels of management and other colleagues, demonstrating initiative, mature judgment and customer service orientation.Effective verbal and written communications, including active listening skills and skill in presenting findings and recommendations.Exceptional Multi-tasking, organizational skills and superb attention to detail.Strong analytical skillsSkill in negotiating issues and resolving problems.Excellent customer service skills.Proficient in the use of end-user computer applications regarding productivity (MS Word, Excel, Outlook), database and patient billing and other medical information systems.Ability to operate various types of office equipment.Must possess high degree of professionalism and adaptability.The above job description is a general overview of the responsibilities and competencies for this role at OneOncology. Specific details may vary based on the needs of the organization.#LI-REMOTE