Insurance Agent Support Specialist

asrinternationalcorp; Hauppauge (NY); On-site; USD 40,000 - 50,000; Part time

Benefits offered by this job

Flexible work schedule

Paid Holidays

Paid Time Off

Health Insurance

401(k) plan

Job summary

ASR International Corporation seeks an Insurance Agent Support Specialist in Hauppauge, NY. The position entails providing administrative support to agents and excellent client service in a fast-paced environment. Ideal candidates will have at least 3 years of relevant experience and strong communication skills.

Applicants may enjoy flexibility in hours and a range of benefits including health insurance and 401(k) plans.

Qualifications

• At least 3 years of experience in insurance support, customer service, or administrative support roles.
• Previous experience dealing with Worker's Compensation is desired.
• Comfortable learning applicable insurance software and internal software systems.
• Exceptional phone etiquette and written communication skills.

Responsibilities

• Assist agents in preparing quotes, processing applications, and managing underwriting paperwork.
• Maintain accurate client files and policy records.
• Review renewals and assist agents in client outreach.
• Act as the first point of contact for clients and manage inquiries.
• Help clients initiate claims and guide them through processes.
• Develop and manage a portfolio of workers’ compensation clients.

Skills

Insurance support experience

Customer service

Administrative support

Workers' Compensation knowledge

Microsoft Office Suite

Communication skills

Education

Bachelor’s Degree

Job description

Position Title

Insurance Agent Support Specialist

About the Role

Established in 1986, ASR International Corporation (ASR) solves mission critical challenges for clients in Government and Commercial sectors with our unique blend of proven experience, Global Touch Point capability, and cost‑saving innovations in People, Processes, and Systems. ASR is looking to add an on‑site, part‑time Insurance Agent Support Specialist at our Corporate Headquarters located in Hauppauge, NY. Part‑time support opportunities are available, as well as full‑time roles, and recent retirees are encouraged to apply to this role.

Duties and Responsibilities

• Administrative Support: Assist agents in preparing quotes, processing new applications, and managing underwriting paperwork. Coordinate with carriers to resolve underwriting or policy issues.
• Record Keeping: Maintain accurate, up‑to‑date client files and policy records in our internal systems.
• Policy Renewals: Review upcoming renewals and assist agents in reaching out to clients to ensure continuous coverage.
• Client Service: Act as the first point of contact for clients, answering coverage questions, taking payments, and processing policy changes. Manage inbound client inquiries via phone, email, and online platforms.
• Claims Assistance: Help clients initiate claims and guide them through the initial reporting steps. Support agents with scheduling, file management, and general administrative tasks.
• Workers' Compensation: Develop, manage, and retain a portfolio of workers’ compensation clients. Ensure compliance with state workers’ compensation laws and reporting requirements. Conduct policy reviews, audits, and claims follow‑ups as needed. Assess client risk profiles and recommend appropriate coverage solutions.
• Monitor workflow queues to ensure timely completion of tasks and adherence to regulatory requirements.
• Uphold company policies, confidentiality standards, and compliance protocols.
• Provide exceptional customer service and maintain a positive client experience.

Qualifications

• At least 3 years of experience in insurance support, customer service, or administrative support roles.
• Previous experience dealing with Worker's Compensation is desired. Knowledge of workers’ compensation regulations, classifications, and rating methodologies is desired.
• Target Education: Bachelor’s Degree in any field is preferred.
• Comfortable learning applicable insurance software and internal software systems (Microsoft Office Suite).
• Exceptional phone etiquette and written communication skills to explain processes clearly to clients.
• The ability to multitask, prioritize tasks, and work in a fast‑paced environment. High degree of accuracy and attention to detail.
• Ability to work independently and as part of a team.
• Insurance license is a plus but not required.

Additional Information

Please note that your candidacy is subject to clearing of the required background check and agreeing to/signing confidentiality requirements. Salary is negotiable and commensurate with background and applicable required job experience.

Benefits

Hired applicants may be eligible for benefits, including but not limited to an excellent compensation package and comprehensive benefits package which include a flexible work schedule, Paid Holidays, Paid Time Off and Sick Days, Health Insurance (medical, dental and vision); and a 401(k) plan.

Salary

The salary range provided for this role is a good faith estimate representative of all experience levels. ASR considers several factors when extending an offer, including but not limited to the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Equal Employment Opportunity

ASR is committed to the policy of equal employment opportunity. In order to provide equal employment and advancement opportunities to all individuals, employment and promotion decisions at ASR are based on merit, qualifications, and abilities. ASR’s hiring and employment practices are not influenced or affected by an applicant’s or employee’s race, color, religion, sex, national origin, age, veteran status, marital status, ancestry, ethnicity, physical or mental handicap / disability which is unrelated to job performance, sexual orientation or any other characteristic / classification protected by law.