Insurance Agency Manager

Berkshire Hathaway GUARD Insurance Companies; Wilkes-Barre (Luzerne County); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid schedule

Predictable hours

Competitive pay

Medical benefits

401(k)

Tuition reimbursement

Longevity bonuses

Job summary

Berkshire Hathaway GUARD Insurance Companies is seeking an experienced insurance leader to oversee day-to-day operations and long-term growth of our captive insurance agency. In this role, you'll lead sales and service teams, support agency performance, develop talent, and shape the business direction.

This position offers a hybrid schedule (2 days remote / 3 in‑office), generous benefits starting day one, and opportunities to drive growth while delivering exceptional service to customers and

Qualifications

• Bachelor's degree or equivalent professional experience.
• 7+ years in the insurance industry.
• 3+ years of leadership in sales/service/agency operations.
• Experience driving operational improvements and growth initiatives.
• Strong analytical and problem-solving skills.
• Excellent communication and people leadership abilities.

Responsibilities

• Lead the overall operations and performance of the agency.
• Partner with leadership to develop and execute strategic initiatives that support growth and efficiency.
• Manage and coach supervisors overseeing Sales Operations and Service Operations.
• Support and develop a team of producers responsible for selling GUARD products.
• Monitor agency performance and identify opportunities to improve sales, service, retention, and workflow efficiency.
• Ensure teams are properly staffed, trained, and equipped to meet business objectives.
• Build career development and succession plans for team members.
• Use operational and production data to guide decision‑making and improve performance.
• Maintain high service standards and a positive experience for customers and business partners.
• Work closely with internal and external stakeholders to identify new business opportunities.
• Ensure compliance with insurance regulations, carrier requirements, and company standards.
• Develop training programs and promote strong documentation and file management practices.

Skills

Leadership

Operational management

Sales & service leadership

Strategic planning

Analytical thinking

Communication skills

Education

Bachelor's degree or equivalent

Tools

CRM software

Agency management systems

Reporting tools

Job description

Good Things Start Here.

Good things are happening at Berkshire Hathaway GUARD Insurance Companies- and you can be part of it! We are an A+ (Superior) rated, nationwide Property & Casualty insurer backed by Berkshire Hathaway. With supportive leadership, collaborative teams, and opportunities to grow, GUARD is a place where people build meaningful, long‑term careers.

Overview

Good things are happening at Berkshire Hathaway GUARD Insurance Companies- and you can be part of it! We are an A+ (Superior) rated, nationwide Property & Casualty insurer backed by Berkshire Hathaway. With supportive leadership, collaborative teams, and opportunities to grow, GUARD is a place where people build meaningful, long‑term careers.

Good Things You Can Count On.

• Hybrid schedule: 2 days remote / 3 in‑office
• Predictable hours (no nights, weekends, or holidays)
• Competitive pay + generous PTO
• Medical, dental & vision starting day one
• 401(k), tuition reimbursement & longevity bonuses

Responsibilities

We're looking for an experienced insurance leader to oversee the day-to-day operations and long-term growth of our captive insurance agency. In this role, you'll lead sales and service teams, support agency performance, develop talent, and help shape the direction of the business. This is an opportunity for someone who enjoys building strong teams, improving processes, and finding practical ways to drive results while delivering excellent service to customers and partners.

What You'll Do

• Lead the overall operations and performance of the agency.
• Partner with leadership to develop and execute strategic initiatives that support growth and efficiency.
• Manage and coach supervisors overseeing Sales Operations and Service Operations.
• Support and develop a team of producers responsible for selling GUARD products.
• Monitor agency performance and identify opportunities to improve sales, service, retention, and workflow efficiency.
• Ensure teams are properly staffed, trained, and equipped to meet business objectives.
• Build career development and succession plans for team members.
• Use operational and production data to guide decision‑making and improve performance.
• Maintain high service standards and a positive experience for customers and business partners.
• Work closely with internal and external stakeholders to identify new business opportunities.
• Ensure compliance with insurance regulations, carrier requirements, and company standards.
• Develop training programs and promote strong documentation and file management practices.

Qualifications

What We're Looking For

• Bachelor's degree or equivalent professional experience.
• 7+ years of experience in the insurance industry.
• 3+ years of leadership experience managing sales, service, or agency operations teams.
• Experience leading operational improvements and business growth initiatives.
• Strong analytical, problem‑solving, and decision‑making skills.
• Excellent communication, coaching, and people leadership abilities.

Preferred Qualifications

• Active insurance license.
• Experience leading cross‑functional teams.
• Familiarity with agency management systems, CRM platforms, and reporting tools.

Interview Integrity Notice

Berkshire Hathaway GUARD is committed to a fair and consistent hiring process. Candidates are expected to participate independently in interviews. Unauthorized recording, transcription, AI note‑taking, or AI interview assistance tools may not be used during interviews without prior approval.