Insurance Admin & Policy Support Specialist

ioausa; Longwood (FL); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Company-paid health insurance

401K with employer match

Paid holidays, vacations, and sick时间

Job summary

Insurance Office of America in Longwood, FL is seeking an Account Assistant in Shared Services. This hybrid role supports the account team with data entry, policy processing, and routine customer service tasks while ensuring accuracy and compliance.

You will handle endorsements, audits, and policy releases, prepare invoices and binders, maintain agency data, and keep colleagues informed of workloads. Proactive, detail-oriented applicants with MS Office skills will thrive.

Qualifications

• 2+ years' experience in customer service; industry experience preferred.
• Excellent customer service, communication, multitasking and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma (or equivalent).

Responsibilities

• Office support and general administrative tasks.
• Process endorsements, audits, cancellations, and policy releases.
• Prepare invoices, check requests, summaries, and binders.
• Maintain accurate data in agency systems.
• Communicate workload status to the account team.
• Provide proactive, responsive service.
• Promote a positive team environment and IOA values.

Skills

Customer service

Communication

Multitasking

Organizational skills

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Insurance Office of America in Longwood, FL is seeking an Account Assistant in Shared Services. This hybrid role supports the account team with data entry, policy processing, and routine customer service tasks while ensuring accuracy and compliance.

You will handle endorsements, audits, and policy releases, prepare invoices and binders, maintain agency data, and keep colleagues informed of workloads. Proactive, detail-oriented applicants with MS Office skills will thrive.