INSURANCE ACCOUNTS RECEIVABLE CUSTOMER SVC REP II

UHS; Las Vegas (NV); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Challenging work environment

Growth opportunities

Competitive compensation

Healthcare benefits

401k with company match

Job summary

Universal Health Services (UHS) – Western Region Consolidated Business Office (WCBO) seeks a Patient Account Specialist for in‑office insurance accounts receivable work. You will manage and follow up on Commercial, Managed Care and third‑party balances, ensure accurate coding and documentation, and resolve issues to restore patient accounts.

The role requires 3–5 years in healthcare collections and 2–3 years in claims collections, experience in acute care settings, and proficiency with EOBs,

Qualifications

• 3–5 years healthcare/collection experience.
• 2–3 years claims collections experience in healthcare.
• Acute care setting experience in hospital or clinic.
• Knowledge of insurance billing and patient reimbursement.
• Clear and effective communication across organizational levels.

Responsibilities

• Maintain and process patient accounts and AR balances.
• Follow up on Commercial, Managed Care and third‑party AR.
• Document actions taken to resolve issues.
• Review payer EOBs to determine follow‑up based on procedures.
• Check claim status via online portals and payer portals.
• Check eligibility and update insurance plans based on coverage.

Skills

Healthcare collections

Claims collections

Communication skills

Reading EOBs

Typing 55 WPM

Education

High School diploma

Tools

Microsoft Office

Patient accounting systems

Job description

Responsibilities

Universal Health Services (UHS) - Western Region Consolidated Business Office (WCBO)

The Western Region Consolidated Business Office delivers comprehensive insurance revenue services to our affiliated UHS facilities, encompassing billing, collections, cash posting, pre-access management, variance analysis, and customer service. Our dedication to associate satisfaction and growth is recognized by industry leaders, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Job Description: Patient Account Specialist: Insurance Accounts Receivable Patient Account Specialist II IN-OFFICE POSITION Customer Service Rep II

is responsible for the maintenance and processing of patient accounts, the follow up and resolution of Commercial, Managed Care and third-party insurance accounts receivable balances. Assures all insurance codes and financial classes are correct in a precise and quality manner. Properly documents the patient account with actions taken to resolve the issue(s).

Review payer EOB to determine appropriate follow up based on internal procedures. Utilize Cobius to review and track the life of a denial. Checks claim status via online and through the Payer Portals. Checks eligibility and updates of the insurance Iplan based on verified insurance coverage.

Qualifications

Experience:

• 3-5 years healthcare/collection experience and or equivalent experience in a hospital setting.
• 2-3 Years Claims Collections Experience in Healthcare. Preferably experience with Medicaid and Workers Compensation programs.
• Acute Care Setting experience in a hospital or doctor's office ( back office preferred)
• Demonstrated knowledge of insurance billing relating to patient reimbursement.
• Communicates clearly and effectively to all levels of an organization.

Education:

• High School or equivalent.

Technical Skills:

• Computer proficiency to include word processing, spreadsheet, database, and patient accounting system.
• Microsoft Office Suites proficiency
• Ability to understand and know how to read an EOB
• Type 55 WPM

This opportunity offers the following:

• Challenging and rewarding work environment
• Growth and Development Opportunities within UHS and its Subsidiaries
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401k plan with company match

About Universal Health Services

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

EEO Statement:

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice:

At UHS and all our subsidiaries, our Human Resources departments and recruiter are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.

This position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.