Insurance Accounts Associate — Customer Care

Patricia Aleman - State Farm Agent; Los Angeles (CA); On-site; USD 23,419 - 30,307; Full time

Benefits offered by this job

Paid time off (vacation and personal/s

Job summary

Patricia Aleman - State Farm Agent in Los Angeles, CA is seeking an Account Associate Team Member to join a busy, customer-focused office. This full-time role emphasizes friendly service and helping clients understand insurance and financial service options.

You will establish relationships, respond to inquiries about coverages, billing, and claims, and use a needs-based review to educate customers. Licensing in Property and Casualty is required or obtainable, and training will be provided.

Qualifications

• Excellent communication skills - written, verbal and listening.
• People-oriented.
• Organizational skills.
• Self-motivated.
• Detail oriented.
• Property and Casualty license (must be able to obtain).
• Property and Casualty license (must have currently).
• Background check with clear criminal history.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Skills

Communication skills

People orientation

Organizational skills

Self-motivated

Detail oriented

Job description

Patricia Aleman - State Farm Agent in Los Angeles, CA is seeking an Account Associate Team Member to join a busy, customer-focused office. This full-time role emphasizes friendly service and helping clients understand insurance and financial service options.

You will establish relationships, respond to inquiries about coverages, billing, and claims, and use a needs-based review to educate customers. Licensing in Property and Casualty is required or obtainable, and training will be provided.