Insurance Account Manager - Hybrid, Growth & Renewals

Alliant Insurance Services; Knoxville (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

Alliant Insurance Services is seeking a driven insurance professional in Knoxville, TN, to provide outstanding customer service for assigned clients and policies. The role supports Producer-led growth and renewal efforts, including marketing, quoting, and coverage reviews.

Responsibilities include preparing proposals, binding coverage, and ensuring accurate policy administration. The incumbent will handle client inquiries, reconcile accounts, and assist with claims as directed, while maintaining

Qualifications

• Associate's Degree or equivalent combination of education and experience.
• Six (6) or more years related work experience.
• Valid Insurance License.
• Must continue to meet Continuing Education requirements for license renewal.

Responsibilities

• Supports Producer in developing new business opportunities for existing clients and prospects.
• Initiates renewal process for existing clients, and discusses and creates renewal strategy with Producer.
• Analyzes and compares current exposures and develops renewal or new business specifications for marketing.
• Conducts marketing, negotiates rates, reviews quotes and coverages for competitiveness and accuracy.
• Reviews and summarizes marketing results and prepares proposals.
• Finalizes proposals and presentations in coordination with Producer.
• Binds insurance coverage and prepares binders and/or delegate certificates issuance.
• Reviews policies for accuracy and review contracts.
• Prepares summaries and/or schedules of coverage for clients.
• Reviews client accounting history, responds to accounting inquiries, corrects discrepancies, and contacts client on receivable collections.
• Participates in the claims process as directed by management, including claim submission, follow-up and overall communication.
• Provides technical guidance to staff assisting with client needs or procedural issues.
• Notifies brokers of pertinent information related to client retention.
• Meets with clients as needed or directed by Producer.
• Collection of fees, reconciliation and resolution of any outstanding balances within 90 days of invoicing date.
• Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information).
• Other duties as assigned.

Skills

Microsoft Office

Verbal & written communication

Customer service

Leadership & time management

Teamwork

Education

Associate's degree or equivalent

Six+ years related experience

Insurance license

Continuing education requirements

Job description

Alliant Insurance Services is seeking a driven insurance professional in Knoxville, TN, to provide outstanding customer service for assigned clients and policies. The role supports Producer-led growth and renewal efforts, including marketing, quoting, and coverage reviews.

Responsibilities include preparing proposals, binding coverage, and ensuring accurate policy administration. The incumbent will handle client inquiries, reconcile accounts, and assist with claims as directed, while maintaining