Insurance Account Manager — Client Relations

Cincinnati Insurance Company; Fairfield (OH); On-site; USD 63,039,000 - 68,770,000; Full time

Job summary

The Cincinnati Insurance Companies in Fairfield, Ohio, is seeking an associate account manager to support agency management of client policies. Based at our Headquarters, you will service policyholder accounts, assist account managers, and work within the EPIC system to maintain accurate records.

The role offers the potential for an annual cash bonus and performance incentives; education is modest but proficiency in Microsoft Office is expected.

Qualifications

• High school diploma required; associate or bachelor’s degree preferred.
• Relevant work experience preferred.
• Proficiency in Microsoft Office tools.

Responsibilities

• Foster relationships and build trust with agency partners.
• Answer phone calls from customers promptly and provide high-level service.
• Communicate with policyholders to request information for underwriting and agency file.
• Process activities in EPIC to maintain accurate account information.
• Gather information from policyholders for endorsements and updates in the system.
• Submit information to underwriting for processing.
• Keep track of inquiries and verify responses to policy questions.
• Assist account manager with incoming questions about policies.

Skills

Teamwork

Time management

Attention to detail

Relationship building

Adaptability

Communication

Problem solving

License eligibility

Education

High school diploma

Associate or bachelor’s degree preferred

Tools

Microsoft Office

Job description

The Cincinnati Insurance Companies in Fairfield, Ohio, is seeking an associate account manager to support agency management of client policies. Based at our Headquarters, you will service policyholder accounts, assist account managers, and work within the EPIC system to maintain accurate records.

The role offers the potential for an annual cash bonus and performance incentives; education is modest but proficiency in Microsoft Office is expected.