Insurance Account Manager

SustainableHR; North Dakota; On-site; USD 55,000 - 68,000; Full time

Benefits offered by this job

Medical & dental insurance

Vision insurance

Life insurance

401(k) with profit-sharing

Paid time off

Annual incentive program

Job summary

SustainableHR is seeking an Insurance Account Manager in Mandan, North Dakota. The ideal candidate is detail-oriented, customer-focused, and experienced in managing insurance accounts within a fast-paced professional environment.

You will support existing clients, coordinate policy renewals, process insurance documentation, and collaborate with the sales team and carriers to ensure timely, accurate service while maintaining organized client records and ensuring regulatory compliance.

Qualifications

• Active Property and Casualty (P&C) Insurance License required.
• Minimum of 3 years of customer service and sales experience, preferably within the insurance industry.
• College degree or equivalent combination of education and relevant work experience.
• Strong interpersonal, written, and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Serve as primary contact for insurance clients, handling policy questions, coverage changes, renewals.
• Build and maintain client relationships through responsive communication and personalized service.
• Collaborate with the sales team to support client retention, identify new business opportunities, and generate referrals.
• Coordinate policy renewals, prepare submissions, and communicate with insurance carriers.
• Maintain accurate and organized client records, policy information, and insurance documentation.
• Review insurance policies and documentation to ensure accuracy and compliance with applicable regulations.
• Resolve client inquiries and account issues professionally and efficiently.
• Support daily insurance operations and assist with additional administrative responsibilities as needed.

Skills

Customer service

Sales experience

Communication skills

Time management

Independent work

Team collaboration

Education

College degree

Job description

Insurance Account Manager

Location: Mandan, ND
Salary: $55,000–$68,000 annually, based on experience
Schedule: Full-Time

Position Overview

Our client is seeking a detail-oriented and customer-focused Insurance Account Manager to join their team in Mandan, North Dakota. This position is ideal for an individual who enjoys building client relationships, providing exceptional customer service, and managing insurance accounts in a fast-paced, professional environment.

The Insurance Account Manager will be responsible for supporting existing clients, coordinating policy renewals, processing insurance documentation, and working closely with the sales team and insurance carriers to ensure clients receive timely and accurate service.

Key Responsibilities

• Serve as a primary point of contact for insurance clients, assisting with policy questions, coverage changes, renewals, and account servicing.
• Build and maintain strong client relationships through responsive communication and personalized service.
• Collaborate with the sales team to support client retention, identify new business opportunities, and generate referrals.
• Coordinate policy renewals, prepare and submit insurance applications, and communicate with insurance carriers.
• Maintain accurate and organized client records, policy information, and insurance documentation.
• Review insurance policies and documentation to ensure accuracy and compliance with applicable regulations.
• Resolve client inquiries and account issues efficiently while maintaining a high level of professionalism.
• Support daily insurance operations and assist with additional administrative responsibilities as needed.

Qualifications

• Active Property and Casualty (P&C) Insurance License required.
• Minimum of 3 years of customer service and sales experience, preferably within the insurance industry.
• College degree or equivalent combination of education and relevant work experience.
• Strong interpersonal, written, and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Customer-focused mindset with the ability to build and maintain professional relationships.
• Ability to work independently while collaborating effectively with a team.
• Understanding of insurance products, policy servicing, and renewal processes preferred.

Compensation & Benefits

• Competitive Salary: $55,000–$68,000 annually, depending on experience.
• Comprehensive Benefits: Medical, dental, vision, and life insurance, along with health savings account options.
• Retirement Benefits: 401(k) and profit-sharing opportunities.
• Incentive Opportunities: Annual incentive compensation program for eligible employees.
• Paid Time Off: Paid vacation and holidays.
• Professional Growth: Opportunities to expand insurance knowledge, develop client relationships, and advance professionally.