Insurance Account & Customer Care Specialist

Rob Mcmasters - State Farm Agent; Pulaski (TN); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Advancement opportunities

Paid time off

Training & development

Bonus based on performance

Competitive salary

Job summary

Rob Mcmasters - State Farm Agent is seeking an Account Representative to support daily operations and drive customer success. You will grow the agency through meaningful customer relations and act as a liaison between customer needs and agency departments.

You will develop leads, schedule appointments, identify customer needs, and market products and services to meet those needs. Excellent communication and a dedication to customer service are essential in this role.

Qualifications

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.
• Property & Casualty license.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Customer service

Communication

Relationship management

Marketing

Customer needs

Effective relating

Job description

Rob Mcmasters - State Farm Agent is seeking an Account Representative to support daily operations and drive customer success. You will grow the agency through meaningful customer relations and act as a liaison between customer needs and agency departments.

You will develop leads, schedule appointments, identify customer needs, and market products and services to meet those needs. Excellent communication and a dedication to customer service are essential in this role.