Insurance Account & Claims Support Associate

State Farm Agent; Johnston (IA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid time off

401(k)

Bonus based on performance

Competitive salary

Job summary

Glenn Waterhouse - State Farm Agent is seeking an Account Associate to support daily operations and drive customer success. You will strengthen customer relationships, update account records, and coordinate with agency departments to align customer needs with policy options.

In this role you will assist with policy changes, claim inquiries, and timely issuance by coordinating with underwriters. This position offers strong growth potential and a clear path within a trusted agency.

Qualifications

• Strong organizational skills are required.
• Excellent customer service and communication skills are essential.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Excellent customer service

Communication skills

Job description

Glenn Waterhouse - State Farm Agent is seeking an Account Associate to support daily operations and drive customer success. You will strengthen customer relationships, update account records, and coordinate with agency departments to align customer needs with policy options.

In this role you will assist with policy changes, claim inquiries, and timely issuance by coordinating with underwriters. This position offers strong growth potential and a clear path within a trusted agency.