Insurance Account Associate — Growth & Bonuses

Nikki Stone - State Farm Agent; City of Schenectady (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Nikki Stone - State Farm Agent is seeking an Account Associate to support daily operations and deliver excellent customer service. You will manage client accounts, handle policy changes, and assist with claims while coordinating with underwriters to ensure timely policy issuance.

The role emphasizes growth within a high-energy, results-driven team, with coaching and development opportunities as part of a long-term career path in the insurance industry.

Qualifications

• Strong organizational skills.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2023 and currently lead a growing team of three. Before becoming an agent, I worked as a team member and previously owned a commercial and residential cleaning business. My entrepreneurial background taught me the importance of hard work, accountability, and building strong relationships with both customers and employees.

Our agency offers PTO, licensing reimbursement, and a hiring bonus. As a growing office, we are committed to investing in people who want to build a successful long-term career and take advantage of the opportunities available within the insurance industry.

Our culture is high-energy, fast-paced, and results-driven. We believe in maintaining a positive attitude, staying active, and continuously improving. Coaching and development are a major part of our success, and we’re looking for people who are willing to learn, take feedback, and put it into action.

I’m looking for someone who is coachable, motivated, and brings a strong work ethic every day. The ideal candidate has a positive attitude, thrives in a competitive environment, and isn't afraid to work hard to achieve their goals. If you're looking for an opportunity where growth, activity, and ambition are rewarded, this could be a great fit for you.

ROLE DESCRIPTION:
As Account Associate - State Farm Agent Team Member for Nikki Stone - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.