Instructor - Technical Training

MacAllister Machinery Co., Inc.; Novi (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

MacAllister Machinery Co., Inc. seeks a skilled technical trainer and field support specialist to deliver comprehensive support across branch locations. You will troubleshoot, repair, and update equipment, while coordinating with CAT and sharing knowledge across teams.

The role involves hands-on training, classroom instruction, and on-site support, with travel to various branches to ensure coverage. A level IV mechanic with mentoring ability and strong CAT communication is essential.

Qualifications

• Must be a level IV mechanic with above average performance.
• Must be able to coach and mentor mechanics during learning.
• Must be able to commute and spend time in all branches for training.
• Must interact/communicate with CAT to solve equipment problems and share information.
• Must work as a team with trainers/technical support personnel to ensure progress.
• Must be willing to be on-call to support repairs.
• Must be available for 2nd or 3rd shift as needed to train all shifts.
• Must be able to travel to other branches for coverage.
• Must support MacAllister Employee Workforce Development plans.

Responsibilities

• Update equipment and manage new product introductions.
• Provide hands-on troubleshooting and repair support for equipment or related software.
• Serve as the technical go-to person for branches with hydraulics, engines, powertrain, electrical/electronics, CAT systems.
• Lead technical training for branches in classroom and on-the-job settings.
• Communicate technical information with CAT and disseminate across branches.
• Collaborate with CAT to share information across all locations.

Skills

Mentoring/Coaching

Team Collaboration

Communication

On-Call Readiness

Travel Readiness

Shift Flexibility

Tools

CAT Service Tools

Computer Skills

Job description

Position Summary

Responsible for the technical support of all branch locations. This will include support of the shop floor, field service, and classroom training.

Description

Responsible for the technical support of all branch locations. This will include support of the shop floor, field service, and classroom training.

Responsibilities

• The individuals are responsible for all updates on equipment, new product introduction, hands-on support for troubleshooting and repair of technical problems with equipment or computers related to repair of equipment.
• The individuals must be able to serve as the technical go to person for the branches and must be highly skilled in hydraulics, engines, powertrain, electrical/electronics, CAT support systems and computer skills as they apply to equipment repair.
• Will be responsible for technical communication with CAT and the sharing of that information across all branches.
• Responsible for all technical training for the branch both in the classroom and OJT. This is inclusive of but not limited to vocational trucks, Tier 4, buses, etc.
• Technical Support (go to person) for all branch locations.
• Responsible for all updates on equipment, new product introduction, hands on support for troubleshooting and repair of technical problems with equipment or computerized technical support software as related to repair of equipment.
• Act in conjunction with Technical Communicator with CAT and share that information across all branches.
• Must accept ownership of the training in his/her branches. Understands the urgency and need for technical expertise and breaks down all barriers to the training goals.
• Performs other related duties as assigned.

Qualifications

• Must be at least a level IV mechanic with above average performance at this level.
• Must have the recommendation or reputation for having an interest in and being able to coach and mentor mechanics during the learning curve.
• Must be able to commute and spend time in all branches for purposes of training both in the classroom and in the shop or field.
• Must be able to interact/communicate with CAT to solve equipment problems and share information across the branches.
• Must be able to work as a team with other trainers/technical support personnel to assure all technicians are progressing/improving their level of technical expertise.
• Must be willing to be on-call at all hours to support technicians repair of equipment.
• Must be available to work 2nd or 3rd shift as necessary to ensure training is offered to all shifts.
• Must be available to travel to other branches to ensure complete coverage of all locations.
• Must have a strong sense of purpose and support of the MacAllister Employee Workforce Development plans to assure they are implemented regarding the improvement of technical training.

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.