Instructor - Technical Training

MacAllister Machinery Co., Inc.; Indianapolis (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

MacAllister Machinery Co., Inc. seeks a skilled technical trainer and field support specialist to maintain and repair equipment across branches in Indiana and beyond.

You will troubleshoot hydraulic, engine, powertrain, and electrical systems, deliver classroom and on-the-job training, and act as the technical go-to person for branch staff. You will coordinate with CAT, support new product introductions, and travel to multiple locations to ensure complete coverage.

Qualifications

• Must be at least a level IV mechanic with above average performance.
• Must have a reputation for coaching and mentoring mechanics.
• Must commute and spend time in all branches for training.
• Must interact with CAT to solve equipment problems and share information.
• Must work as a team with trainers/technical support personnel.
• Must be willing to be on-call at all hours to support equipment repair.
• Must be available for 2nd or 3rd shift and travel to branches.
• Must support Workforce Development plans for training improvements.

Responsibilities

• Update equipment and introduce new products; troubleshoot and repair technical issues.
• Serve as the technical go-to person for branches and provide training.
• Coordinate with CAT and share information across branches.
• Deliver classroom and on-the-job training for various equipment.
• Provide technical support across all branch locations.
• Collaborate with CAT communications and training initiatives.
• Own training initiatives in the branches and meet goals.
• Perform other related duties as assigned.

Skills

Hydraulics

Engines

Powertrain

Electrical/Electronics

CAT support systems

Computer skills

Training/Coaching

Communication

On-call readiness

Tools

CAT service software

Job description

Responsible for the technical support of all branch locations. This will include support of the shop floor, field service, and classroom training.

Responsibilities

• The individuals are responsible for all updates on equipment, new product introduction, hands-on support for troubleshooting and repair of technical problems with equipment or computers related to repair of equipment.
• The individuals must be able to serve as the technical go to person for the branches and must be highly skilled in hydraulics, engines, powertrain, electrical/electronics, CAT support systems and computer skills as they apply to equipment repair.
• Will be responsible for technical communication with CAT and the sharing of that information across all branches.
• Responsible for all technical training for the branch both in the classroom and OJT. This is inclusive of but not limited to vocational trucks, Tier 4, buses, etc.
• Technical Support (go to person) for all branch locations.
• Responsible for all updates on equipment, new product introduction, hands on support for troubleshooting and repair of technical problems with equipment or computerized technical support software as related to repair of equipment.
• Act in conjunction with Technical Communicator with CAT and share that information across all branches.
• Must accept ownership of the training in his/her branches. Understands the urgency and need for technical expertise and breaks down all barriers to the training goals.
• Performs other related duties as assigned.

Qualifications

• Must be at least a level IV mechanic with above average performance at this level.
• Must have the recommendation or reputation for having an interest in and being able to coach and mentor mechanics during the learning curve.
• Must be able to commute and spend time in all branches for purposes of training both in the classroom and in the shop or field.
• Must be able to interact/communicate with CAT to solve equipment problems and share information across the branches.
• Must be able to work as a team with other trainers/technical support personnel to assure all technicians are progressing/improving their level of technical expertise.
• Must be willing to be on-call at all hours to support technicians repair of equipment.
• Must be available to work 2 nd or 3 rd shift as necessary to ensure training is offered to all shifts.
• Must be available to travel to other branches to ensure complete coverage of all locations.
• Must have a strong sense of purpose and support of the MacAllister Employee Workforce Development plans to assure they are implemented regarding the improvement of technical training.

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.