Instructor - Technical Training

MacAllister Machinery Co., Inc.; Grand Rapids (MI); On-site; USD 55,000 - 70,000; Full time

Job summary

MacAllister Machinery Co., Inc. is looking for a Technical Support Specialist in Grand Rapids, Michigan. This role involves providing technical assistance across branch locations, delivering training, and resolving equipment issues. Ideal candidates are Level IV mechanics, possess strong coaching skills, and are willing to travel for training purposes.

The position requires excellent communication with CAT and teamwork with other trainers to enhance technician expertise. Availability for on-call support and a flexibility to work 2nd or 3rd shifts are essential.

Qualifications

• Level IV mechanic with strong performance.
• Excellent communication skills for resolving issues.
• Availability to travel and train at various branches.

Responsibilities

• Provide technical support for all branch locations.
• Deliver classroom and on-the-job training.
• Act as the technical go-to person for branches.

Skills

Coaching and mentoring

Communication with CAT

Team collaboration

Technical troubleshooting

Job description

Position Summary

Responsible for the technical support of all branch locations, including shop floor, field service, and classroom training.

Responsibilities

• Perform updates on equipment, new product introductions, and provide hands‑on support for troubleshooting and repair of technical problems with equipment and computers related to repair.
• Serve as the technical go‑to person for branches, demonstrating expertise in hydraulics, engines, powertrain, electrical/electronics, CAT support systems, and related computer skills.
• Coordinate technical communication with CAT and share information across all branches.
• Deliver technical training to branches in the classroom and on‑the‑job, covering vocational trucks, Tier 4, buses, and other equipment.
• Act as the technical support person for all branch locations.
• Take ownership of training programs, breaking down barriers to achieve training goals.
• Collaborate with the Technical Communicator to share information with CAT and across branches.
• Perform other related duties as assigned.

Qualifications

• At least a Level IV mechanic with above‑average performance at that level.
• Strong coaching and mentoring skills to develop mechanics during their learning curve.
• Ability to commute and spend time at all branches for classroom and on‑the‑job training.
• Excellent communication skills with CAT to resolve equipment issues and share information.
• Team player who works with other trainers/technical support personnel to improve technicians' expertise.
• Willingness to be on‑call at all hours to support technicians' repair needs.
• Availability to work 2nd or 3rd shift as necessary and to travel to other branches for coverage.
• Commitment to MacAllister's Employee Workforce Development plans.

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.