Instructor - Customer Service Program

Computer Systems Institute Inc; Skokie (IL); On-site; USD 34,000 - 55,000; Part time

Job summary

Computer Systems Institute Inc. in Skokie, IL is seeking a part-time Instructor for the Customer Service Program.

The role involves teaching courses such as Customer Relationship Management and Professional Communication, delivering approved curriculum, and supporting students through active classroom engagement. The instructor will plan lessons, assess student progress, and participate in program improvement while coordinating with the Academic Dean / Program Manager.

Qualifications

• Bachelor's degree required in Customer Service or related field with related work experience or evidence of competency.
• Ability to plan and deliver approved curriculum for Customer Service programs.
• Experience in teaching or training and managing classroom activities.

Responsibilities

• Teach up to 27.5 hours per week.
• Deliver lectures and facilitate project-based learning.
• Provide academic advising and support to students.
• Evaluate student progress and maintain SAP records.
• Organize field trips and participate in program improvement.

Skills

Teaching

Curriculum design

Student support

Assessment

Education

Bachelor's degree or higher

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Instructor - Customer Service Program

Part Time Skokie, IL, US

Job Title: Instructor - Customer Service Program

Supervisor’s Title: Academic Dean / Program Manager

General Summary & Essential Job Duties / Responsibilities

The Customer Service Specialist program instructor will teach the following courses: “Customer Relationship Management”, “Professional Communication/Call Center”, “Case Studies in Customer Service”, and “Customer Service as a Career.” The instructor will be responsible for planning and delivering approved curriculum.

• Teach up to 27.5 hours week.
• Deliver lectures and facilitate project-based learning (PBL) on various hospitality industry topics.
• Assist students in the learning process.
• Evaluate and monitor student progress.
• Keep necessary records to report satisfactory academic progress (SAP) to the campus dean.
• Attend quarterly instructor in-service meetings.
• Stay abreast with the novelties in teaching by attending professional development activities outside of CSI.
• Organize and lead field trips for students at least once per quarter.
• Actively contribute to program improvement.
• Provide academic advising and support to students.

Education & Experience

The position requires a Bachelor’s degree or higher. The major or field of study should be in Customer Service or a related field. If the degree is not in a related field, candidates must have at least two years of related work experience or evidence of specialized training or competency related to field and industry.

Physical requirements:While performing the duties of this job, the instructor is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:Normal office working conditions. The noise level in the work environment is usually moderate.