Instructional Technologist

Roger Williams University; Bristol (RI); On-site; USD 65,000 - 75,000; Full time

Job summary

Roger Williams University in Bristol, RI seeks an Instructional Technologist to implement and maintain instructional technologies, with primary responsibility for the D2L Brightspace LMS, and to provide tier 1 and 2 support to faculty and students.

You will develop training materials, documentation, and how-to guides; collaborate with Instructional Design staff; monitor service requests via Freshservice ITSM; and assist in piloting new educational technologies.

Qualifications

• Bachelor's degree required.
• Minimum of two years' experience supporting or administering an LMS (preferably D2L Brightspace or similar platforms such as Canvas or Blackboard).
• Strong interpersonal and communication skills.
• Ability to translate technical concepts for non-technical users.

Responsibilities

• Provide tier 1 and tier 2 end-user support for faculty and students in the use of D2L Brightspace and related instructional technologies.
• Assist with installation, maintenance, and support of all approved academic technologies; support integrating emerging technologies such as Panopto and collaboration tools.
• Monitor, track and manage Instructional Design service requests through Freshservice ITSM, ensuring timely resolution and clear communication.
• Create and deliver training and develop how-to documentation of instructional technologies and tools.

Skills

LMS support

D2L Brightspace

Freshservice ITSM

Multimedia (Panopto)

Instructional technology

Accessibility standards

Education

Bachelor's degree

Tools

Canvas

Blackboard

Job description

Company Description:

At Roger Williams University, students are prepared to bethinkers and doers ready to solve challenging problems withinnovative solutions. RWU offers 50 majors and robust offerings ofgraduate and professional programs across eight schools of studyincluding Rhode Island's only law school, with campuses on thecoast of Bristol and in the heart of Providence, R.I. With smallclassrooms and a focus on undergraduate and graduate research andcommunity engagement, a Roger Williams education blends thestrength of liberal arts and professional studies, providing allstudents with the depth and breadth of interdisciplinary thinkingand well-rounded knowledge necessary to succeed in ourinterconnected, global world. RWU is committed to strengtheningsociety through engaged scholarship so that students graduate withthe ability to think critically and apply the practical skills thattoday's employers demand.

Roger Williams University seeks to recruit and support a broadlydiverse community of faculty and staff. We value all races,genders, identities, and abilities. RWU is committed to creating athriving community that encourages lifelong learning, professionaldevelopment, and academic innovation.

To learn more about Roger Williams University's commitment andsupport of diversity and inclusion, please visit https://www.rwu.edu/who-we-are/diversity-equity-inclusion.

Job Description:

Reporting to the Dean of Libraries, the InstructionalTechnologist is responsible for assistingin theimplementation andmaintenance of all supporting technologieswhichenhance the teaching and learning process. TheInstructional Technologist is a direct line of support for facultyand students for any University-approvedacademictechnologies.The Instructional Technologist partners withothers to address the creation of documentation, training, andlearning materials related to instructionaltechnologies.
The current RWU Learning Management System is D2L Brightspace.

Essential Functions

Provide tier 1 and tier 2 end-user support, includingdiagnosing, troubleshooting, resolution, escalation, and follow upas needed on campus and online for both faculty and students in theuse of D2L Brightspace and related instructional technologies.

Assist with installation, maintenance, and support of allapproved academic technologies. Support faculty in integratingemerging technologies, including multimedia (Panopto), andcollaboration tools.

Monitor, track and manage Instructional Design service requesttickets through Freshservice ITSM platform, ensuring timelyresolution and clear communication.

Create and deliver training and develop how-to documentation ofinstructional technologies and tools as required.

Additional Functions

Collaborate with Instructional Design staff to ensure that usersare informed about current developments and policies related toinstructional technologies at RWU.

Support faculty in applying instructional design principles totechnology use.

Ensure instructional materials meet accessibility standards(e.g., captioning, screen reader compatibility).

Assist in evaluating and piloting new educationaltechnologies.

Requirements:

Bachelor's degree.

Minimum of two years' experience supporting or administering anLMS (preferably D2L Brightspace or similar platforms such as Canvasor Blackboard).

Strong interpersonal and communication skills.

Ability to translate technical concepts for non-technicalusers.

Preferred Qualifications

Prior experience working in an academic environment and in D2LBrightspace.

Additional professional education and/or experience.

At the University's discretion, the education and experienceprerequisites may be accepted where the candidate can demonstrate,to the satisfaction of the University, an equivalent combination ofeducation and experience specifically preparing the candidate forsuccess in the position.

Additional Information:

Roger Williams University is an affirmative action/equalopportunity employer and committed to a diverse workforce. Allapplicants will receive consideration for employment without regardto race, color, religion, sex, national origin, or any other basisprotected by applicable state and federal law. For information onour Non-discrimination policy, visit here.

RWU prohibits all forms of discrimination on the basis ofsex in its education programs and activities and is required byTitle IX of the Education Amendments of 1972 (Title IX) and itsimplementing regulations not to discriminate in such a manner.Complaints of Title IX sexual harassment should be reported to theTitle IX Coordinator at the contact information listed below.Details regarding the formal complaint process can be foundhere:Title IX Sexual Harassment Policy and Procedures. Allcomplaints of sexual harassment will be taken seriously andresponded to promptly.TITLE IX COORDINATOR: Dr. JenStanley, 1 Old Ferry Road, Bristol, RI 02809 / Phone Number: [phone] /Email Address:[e-mail]