Instructional Support Assistant

NC Community Colleges; Northern (KY); Hybrid; USD 40,000 - 54,000; Full time

Job summary

Surry Community College is seeking an Instructional Support Assistant to provide frontline library and learning-resource support, training, and digital accessibility services. You will work with Library Services, Training and User Support, and IT to deliver timely assistance and refer advanced needs to appropriate staff.

Responsibilities include cataloging library materials, coordinating interlibrary loans, and assisting with access to databases and electronic resources.

Qualifications

• Associate’s degree required; public service experience preferred.
• MS Office software experience required.
• Ability to work independently and with others; manage and prioritize multiple tasks.

Responsibilities

• Provide frontline library and learning-resource assistance to students, employees, and community patrons.
• Catalog library materials to support accurate records and access.
• Coordinate interlibrary loan requests and notify patrons when items are available.
• Assist with technology orientations and basic troubleshooting for library users.
• Remediate accessible digital documents and materials using accessibility standards.

Skills

Independent work

multitasking

MS Office

Education

Associate’s degree

Bachelor’s degree (preferred)

Tools

MS Office

Job description

Compensation based on education and experience.

Job Reports To

Director of Library Services

Application Period

Opens: 10/07/2026

Closes: 10/31/2026

Target Start Date

11/02/2026

Expected Work Hours

38 hours per week

Employment Type

Full-Time Staff

Minimum Qualifications

Associate’s degree, experience in a public service environment, experience with MS Office software, ability to work independently and with others, ability to manage and prioritize multiple tasks.

Preferred Qualifications

Bachelor’s degree, experience in a community college learning resource center or other library; familiarity with automated library systems and genealogical research.

Position Description

Job Description – Summary

The Instructional Support Assistant provides cross-functional support for library and learning resources, training, digital accessibility, and technology. The position provides frontline assistance to library users, basic technology training support, routine technical support, and accessible document remediation. Working collaboratively with Library Services, Training and User Support, and technology support, the position provides timely and consistent support and refers advanced or specialized needs to the appropriate staff.

Essential Duties and Responsibilities

• Assist with routine library operations and technology support, including opening and closing the library as assigned, to maintain effective services for students and employees.
• Catalog library materials in the integrated library system to support accurate records and access to the collection.
• Coordinate interlibrary loan requests. Locate and request materials, prepare items for mailing, receive incoming materials, and notify patrons when requested items are available.
• Provide frontline library and learning-resource assistance to students, employees, and community patrons, including access to library databases, electronic resources, research tools, and other learning materials.
• Provide basic research and resource assistance, and refer advanced research needs to appropriate library personnel.
• Coordinate the Surry County Digital Heritage project, the Genealogy Room, and College Archives services.
• Conduct part-time employee technology orientations and provide backup support for new employee technology orientations as needed to ensure employees receive required technology information promptly.
• Assist with program-specific technology orientations, including delivery of multiple or concurrent orientation sessions across campus locations.
• Update and maintain tutorials, quick-reference guides, FAQs, and other technology support resources.
• Coordinate scheduling and user orientation for the college’s Green Room and provide basic assistance with Green Room technology and equipment.
• Assisting users with routine technology questions and basic troubleshooting, and referring advanced issues to appropriate IT or instructional technology personnel.
• Assist faculty and staff with remediation of accessible digital documents and materials using established accessibility standards, tools, and college procedures.
• Participate in cross-training to provide effective backup coverage across assigned instructional, technology, and learning-support functions.
• Perform other related duties as required to support the college’s instructional, technology, and learning-resource services.

Contact Info

For information about this position, please contact Maria Saldarriaga Osorio, Director of Library Services, at 336-386-3501 or [e-mail].