Instructional Media and Course Support Specialist

Aurora University; Aurora (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Aurora University seeks an Instructional Media and Course Support Specialist to assist in media creation, post-development course review, accessibility alignment, and live-term faculty support for online and technology-enhanced courses.

The role requires experience or training in creating/editing instructional media, reviewing courses for quality and usability, and supporting faculty with instructional design updates during active terms. Bachelor's degree required.

Qualifications

• Bachelor's degree required.
• Knowledge of Brightspace or similar LMS platforms preferred.
• Experience with video editing software and Adobe Creative Cloud is a plus.
• Strong attention to detail and communications skills.

Responsibilities

• Edit videos, update captions, and create images and graphics to enhance course content.
• Review courses after development to identify and resolve issues before/during delivery.
• Ensure accessibility alignment with ADA standards across materials and LMS content.
• Provide live-term faculty support for instructional design and course delivery changes.
• Collaborate with faculty, instructional designers, departments, and tech partners to support course delivery.

Skills

Attention to detail

Written & verbal communication

Organization

Flexibility

Problem solving

Education

Bachelor's degree

Tools

Brightspace LMS

Adobe Creative Cloud

Video editing software

Job description

Position Purpose:

We are seeking a dedicated and detail-oriented Instructional Mediaand Course Support Specialist to join our team. This role willsupport instructional media creation, post-development coursereview, accessibility alignment, and live-term faculty support foronline and technology-enhanced courses. The ideal candidate willhave experience or relevant training in creating and editinginstructional media, reviewing courses for quality and usability,identifying and resolving course issues, and supporting facultywith instructional design updates during active terms.

Core Competencies:

1. Represents Aurora University in the most positive manner withprospective, former and current students, clients, suppliers andthe community we serve. Interacts effectively with a diverse groupof faculty, staff, students and other customers of our service,learns and uses operating practices of the department and AuroraUniversity.
2. Upholds the Mission Statement: Aurora University is aninclusive community dedicated to the transformative power oflearning. As a teaching-centered institution, we encourageundergraduate and graduate students to discover what it takes tobuild meaningful and examined lives. Our singular goal is toempower our students to achieve lasting personal and professionalsuccess.
3. Handles all information with tact and discretion and recognizesthe confidential nature of university business.
4. Supports learning through performance of essential jobfunctions and performing other duties and functions as necessary oras assigned, including voluntary participation in universitycommittees, activities and events.

Essential Job Functions:

• Media Creation: Edit videos, update captions, and createimages and graphics to enhance course content. Experience withvideo editing tools and Adobe Creative Cloud applications is aplus.
• Post-Development Course Review: Review courses afterdevelopment to identify and resolve routine broken links,copy-editing issues, LMS functionality concerns, and assessmentsetup issues, and identify or elevate third-party integrationproblems before and during course delivery.
• Accessibility and ADA Support: Review course materialsand media for alignment with ADA and accessibility standards,including accessible formatting, captions, alternative text,readable document structure, and overall usability forstudents.
• Live-Term Faculty Support: Respond to faculty supportrequests and tickets related to instructional design and coursedelivery issues, including broken links, assessment updates,content revisions, accessibility concerns, and other changes neededduring active terms.
• Collaboration: Collaborate with faculty, instructionaldesigners, academic departments, and technology partners to supporteffective course delivery and address course-related needs.

Essential Job Requirements:

Education:

• Bachelor's degree.

Preferred Qualifications:

• Knowledge of Brightspace or similar LMS platforms.
• Experience with development of on-campus, hybrid and onlinecourses.
• Experience with video editing software and Adobe Creative Cloudapplications.

Skills:

• Strong attention to detail and excellent written and verbalcommunication skills.
• Ability to be flexible, quick, and agile in a fast-pacedenvironment.
• Experience with media creation tools, video editing,captioning, and/or graphic creation.
• Problem-solving skills and the ability to troubleshoot routinecourse design, LMS, accessibility, and technical issues, with thejudgment to elevate more complex concerns when appropriate.
• Strong faculty support skills, including the ability to respondprofessionally to support tickets and time-sensitive courserequests.
• Strong organizational skills and the ability to manage multiplepriorities and meet deadlines.
• Familiarity with accessibility best practices for online coursematerials, instructional media, and LMS content.
• Relevant experience may be gained through employment,internships, student employment, academic projects, or othercomparable settings.