Campus Visit & Experience Coordinator

Aurora University

Aurora (IL)

On-site

USD 45,000 - 65,000

Full time

6 days ago

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Job summary

Aurora University invites applications for a Campus Visit & Experience Coordinator. The role drives the campus visit programs for undergraduate, graduate, and athletics recruitment, coordinating daily operations and coordinating with faculty and staff to deliver exceptional, student-centered experiences.

You will plan and execute Open Houses, Visit Days, and Accepted Student events, and partner with Marketing to align messaging with enrollment priorities.

Qualifications

Bachelor’s degree required in a relevant field.
Experience in higher education admissions, enrollment, student services, event coordination, or campus visit programming preferred.
CRM experience preferred; Slate experience is a plus.
Bilingual proficiency preferred, with Spanish strongly preferred.

Responsibilities

Coordinate daily campus visit operations and individual/group visits with faculty involvement.
Lead major recruitment and yield events such as Open Houses and Visit Days.
Assess and improve the campus visit journey using feedback and outcomes.
Collaborate with academic departments and campus partners to deliver student-centered visits.
Monitor visit metrics and share accountability for visit performance with enrollment leadership.
Manage front-line admissions communications and inquiries.

Skills

Organizational skills

Project management

Communication skills

CRM proficiency

Relationship building

Student supervision

Customer service

Problem solving

Independent work

Education

Bachelor’s degree

Tools

Slate

Job description

Aurora University (AU) is committed to the transformative power of learning by creating a student-centered environment and an equity of experience and opportunity, to ensure that students, faculty, and staff of all backgrounds feel welcome and included. Our culture of collaboration, generosity, and belonging make it a special place for students, faculty, and staff.

AU is grounded in the transformative opportunity it provides to a diverse student body. As a private university with a public mission and a commitment to making a difference in peoples’ lives, AU has a long history of resilience and of providing access to an education that values innovation, focuses on continuous improvement, and has a positive impact on the communities we serve. We are proud of our service to and economic impact on the state of Illinois, where over 80% of our students stay to live and work, where 90% of our students come from, and where we foster strong community partnerships to develop the workforce in areas such as nursing, education, business, technology, and social work.

We are looking for passionate and purposeful individuals who represent the full diversity of Aurora and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, ability, identity, and ethnic backgrounds present in our community. When you join the team at AU, you can expect to be part of an inclusive, innovative, and equity-focused community that approaches higher education as a matter of social justice requiring broad collaboration among faculty, staff, students, and community partners.

At AU we believe that continuous learning is a fundamental part of working life, and our goal is for all colleagues on our campus to feel supported and equipped to realize their full potential. We actively support our community by providing all employees with opportunities to engage in professional development activities, as well as a range of tuition and employee benefits that can be found.

Position Purpose

The Campus Visit & Experience Coordinator coordinates the planning, execution, and continuous improvement of Aurora University's campus visit experience in support of undergraduate, graduate, and athletics recruitment efforts. This position oversees the daily operation of the campus visit program while leading major recruitment and yield events, supervising the student worker team, and collaborating with faculty, staff, and campus partners to deliver exceptional, student centered visit experiences that support institutional enrollment goals.

Core Competencies

Represents Aurora University in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve. Interacts effectively with a diverse group of faculty, staff, students and other customers of our service, learns and uses operating practices of the department and Aurora University.
Upholds the Mission Statement: A t Aurora University, our singular goal is to empower students to achieve lasting personal and professional success. We do this by being an inclusive community dedicated to the transformative power of learning. As a teaching centered institution, we encourage undergraduate and graduate students to discover what it takes to build meaningful and purposeful lives.
Handles all information with tact and discretion and recognizes the confidential nature of university business.
Supports learning through performance of essential job functions and performing other duties and functions as necessary or as assigned, including voluntary participation in university committees, activities and events.

Essential Job Functions

Campus Visit & Event Coordination
- Coordinate the daily campus visit operations, including individual and group visits, by coordinating pre- and post-visit communication, scheduling and facilitating faculty involvement, and ensuring a high-quality, consistent, and personalized experience aligned with prospective student interests and academic goals.
- Coordinate and continuously refine visit formats, agendas, and experiences to meet the needs of undergraduate, graduate, transfer, and athletics-support visitors.
- Lead the planning, coordination, execution, and assessment of major recruitment and yield events, including Open Houses, Visit Days, Accepted Student events, and specialized visit programs.
- Continuously evaluate the prospective student visitor journey using participant feedback, enrollment outcomes, and industry best practices to enhance the campus visit experience.
- Build and maintain collaborative partnerships with academic departments and campus partners to support coordinated, engaging, and student-centered visit experiences.
Metrics, Reporting & Continuous Improvement
- Monitor and analyze visit and event metrics, including attendance, engagement, and conversion outcomes.
- Share accountability for visit performance in collaboration with enrollment staff and enrollment leadership.
- Utilize data, assessment, and participant feedback to recommend and implement improvements to campus visit operations and programming.
Enrollment Operations & CRM Stewardship
- Collaborate with Enrollment Operations to optimize visit-related workflows, communications, and data integrity within Slate.
- Maintain visit forms, automated communications, tagging, and reporting processes.
- Identify opportunities to improve efficiency and enhance campus visit operations.
- Manage front-line admission communications and visit-related inquiries, including oversight of the admission@aurora.edu inbox, ensuring timely, accurate, and professional responses in alignment with service standards.
- Ensure visit-related information is accurately maintained within the CRM and assist with broader enrollment office operations as needed.
Marketing & Communications Collaboration
- Partner with Marketing & Communications to ensure visit-related messaging, promotional materials, visitor communications, and event resources align with institutional branding and enrollment priorities.
- Provide feedback regarding visitor trends and experiences to support future marketing and communication initiatives.
Student Worker Leadership
- Recruit, hire, train, schedule, supervise, and evaluate student workers, including the Spartan Ambassador team, to ensure exceptional customer service during campus tours, front desk operations, recruitment events, and other admission initiatives.
- Develop ongoing training opportunities that strengthen presentation skills, campus knowledge, customer service, and professionalism.
- Foster a welcoming and student-centered culture through coaching, mentoring, and regular performance feedback.
- Serve as backup for front desk operations as needed.
Perform other duties as assigned.

Education

Essential Job Requirements:

Bachelor’s Degree required.

Experience

Experience in higher education admission, enrollment, student services, event coordination, or campus visit programming is preferred. Experience working with CRM systems is preferred (Slate preferred). Experience coordinating complex events, collaborating across multiple campus stakeholders, and supervising student employees is strongly preferred. Bilingual proficiency is preferred, with Spanish-language proficiency strongly preferred.

Skills

Excellent organizational and project management skills with the ability to prioritize multiple responsibilities in a fast-paced environment.
Strong written and verbal communication skills.
Ability to build collaborative relationships with faculty, staff, students, and campus partners.
Ability to recruit, train, supervise, and mentor student employees.
Strong customer service orientation and commitment to creating exceptional visitor experiences.
Sound judgment, initiative, and problem-solving skills.
Ability to work independently while collaborating effectively across departments.
Proficiency with CRM systems and technology supporting enrollment operations (Slate preferred).
Ability to analyze information and recommend improvements to processes and visitor experiences.

Physical Requirements

Ability to work with a computer for long periods of the day.
Ability to attend off-campus meetings.
Office setting, standing, walking, sitting.

The pay range referenced in the job posting is the budgeted amount the university reasonably expects to pay for this position. The final pay rate will not be below the lowest pay rate listed herein.

Benefit-eligible positions offer excellent benefits including health, dental, life, vision, long term disability, a 403(b) retirement plan through TIAA, and tuition remission.
Aurora University is an Equal Opportunity Employer.
Aurora University offers competitive, flexible benefits to eligible employees.

Health Insurance Choice of HMO or PPO offered through BlueCross BlueShield of Illinois.
Dental and Vision Insurance Choice of two dental plans and vision insurance offered through Blue Cross Blue Shield.
Life Insurance and AD&DD 1.5 times annual salary, dependent on age. Additional life insurance also may be purchased for self, spouse, and children.
Long Term Disability 60% of salary, taxable and nontaxable options.
TIAA Retirement Account The University offers a 403b retirement plan, administered by TIAA. Matching contributions offered first day of employment to eligible employees, at the discretion of the University and Board of Directors.
Flexible Spending Accounts (FSA) FSAs are available for medical costs and dependent care costs.
Paid Time Off Vacation, personal, and sick leave are provided to eligible employees.
Holidays The university observes nine major holidays where the university is closed.
Tuition Assistance Tuition assistance for AU undergraduate courses is available to eligible employees and eligible family members beginning the term following one (1) year of regular, full-time employment. Tuition assistance for graduate programs paid at 60% for employee following Senior Leadership approval.
Tuition Exchange Consortiums AU is a member of the Tuition Exchange (TE) and the Council of Independent Colleges Tuition Exchange Program (CIC-TEP) enabling full-time employees and eligible family members to be eligible for tuition assistance at more than 600 universities nationwide. Eligibility for the CIC-TEP and TE programs is one (1) year of regular, full-time employment as of 8/31.

To see more benefits details and breakdowns please see our benefits guide
01
Which statement below best describes the highest level of education you have completed?

High school graduate, diploma or the equivalent (GED)
Associate degree
Bachelor's degree
Master's degree
Professional degree
Doctorate degree
Doctor of Philosophy

02
How many years of professional experience do you have in higher education admissions, enrollment, student services, event coordination, or campus visit programming?