Campus Visit & Experience Coordinator

The Chronicle Of Higher Education, Inc.; Aurora (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

The Chronicle Of Higher Education, Inc. seeks a Campus Visit & Experience Coordinator to manage Aurora University’s campus visit program.

You will coordinate daily operations, lead Open Houses and Visit Days, and partner with faculty and campus partners to provide a student-centered visit experience aligned with enrollment goals. You will supervise student workers, refine visit formats, and analyze metrics to improve overall visit experiences.

Qualifications

• Bachelor’s Degree required.
• Experience in higher education admission, enrollment, student services, event coordination, or campus visit programming is preferred.
• Experience working with CRM systems is preferred (Slate).
• Bilingual proficiency is preferred, with Spanish-language proficiency strongly preferred.

Responsibilities

• Coordinate daily campus visit operations, including individual and group visits, with pre- and post-visit communication and faculty involvement.
• Lead planning, coordination, execution, and assessment of major recruitment and yield events (Open Houses, Visit Days, Accepted Student events).
• Monitor visit metrics and share accountability with enrollment staff and leadership.
• Maintain visit forms, automated communications, tagging, and reporting in the CRM.
• Recruit, hire, train, schedule, supervise, and evaluate student workers (Spartan Ambassador team).
• Collaborate with marketing to align visit messaging with enrollment priorities.

Skills

Organizational skills

Project management

Communication skills

Relationship building

Recruiting

Mentoring

Customer service

Problem solving

Collaboration

CRM (Slate)

Education

Bachelor's Degree

Tools

Slate CRM

Job description

Position Purpose:

The Campus Visit & Experience Coordinator coordinates theplanning, execution, and continuous improvement of AuroraUniversity's campus visit experience in support of undergraduate,graduate, and athletics recruitment efforts. This position overseesthe daily operation of the campus visit program while leading majorrecruitment and yield events, supervising the student worker team,and collaborating with faculty, staff, and campus partners todeliver exceptional, student centered visit experiences thatsupport institutional enrollment goals.

Core Competencies:

1. Represents Aurora University in the most positive manner withprospective, former and current students, clients, suppliers andthe community we serve. Interacts effectively with a diverse groupof faculty, staff, students and other customers of our service,learns and uses operating practices of the department and AuroraUniversity.
2. Upholds the Mission Statement: At AuroraUniversity, our singular goal is to empower students to achieve lasting personal and professional success. We do this by being aninclusive community dedicated to the transformative power oflearning. As a teaching centered institution, we encourageundergraduate and graduate students to discover what it takes tobuild meaningful and purposeful lives.
3. Handles all information with tact and discretion and recognizesthe confidential nature of university business.
4. Supports learning through performance of essential jobfunctions and performing other duties and functions as necessary oras assigned, including voluntary participation in universitycommittees, activities and events.

Essential Job Functions:

• Campus Visit & Event Coordination
  • Coordinate the daily campus visit operations, includingindividual and group visits, by coordinating pre- and post-visitcommunication, scheduling and facilitating faculty involvement, andensuring a high-quality, consistent, and personalized experiencealigned with prospective student interests and academic goals.
  • Coordinate and continuously refine visit formats, agendas, andexperiences to meet the needs of undergraduate, graduate, transfer,and athletics-support visitors.
  • Lead the planning, coordination, execution, and assessment ofmajor recruitment and yield events, including Open Houses, VisitDays, Accepted Student events, and specialized visit programs.
  • Continuously evaluate the prospective student visitor journeyusing participant feedback, enrollment outcomes, and industry bestpractices to enhance the campus visit experience.
  • Build and maintain collaborative partnerships with academicdepartments and campus partners to support coordinated, engaging,and student-centered visit experiences.
• Metrics, Reporting & Continuous Improvement
  • Monitor and analyze visit and event metrics, includingattendance, engagement, and conversion outcomes.
  • Share accountability for visit performance in collaborationwith enrollment staff and enrollment leadership.
  • Utilize data, assessment, and participant feedback to recommendand implement improvements to campus visit operations andprogramming.
• Enrollment Operations & CRM Stewardship
  • Collaborate with Enrollment Operations to optimizevisit-related workflows, communications, and data integrity withinSlate.
  • Maintain visit forms, automated communications, tagging, andreporting processes.
  • Identify opportunities to improve efficiency and enhance campusvisit operations.
  • Manage front-line admission communications and visit-relatedinquiries, including oversight of the [e-mail] inbox,ensuring timely, accurate, and professional responses in alignmentwith service standards.
  • Ensure visit-related information is accurately maintainedwithin the CRM and assist with broader enrollment office operationsas needed.
• Marketing & Communications Collaboration
  • Partner with Marketing & Communications to ensurevisit-related messaging, promotional materials, visitorcommunications, and event resources align with institutionalbranding and enrollment priorities.
  • Provide feedback regarding visitor trends and experiences tosupport future marketing and communication initiatives.
• Student Worker Leadership
  • Recruit, hire, train, schedule, supervise, and evaluate studentworkers, including the Spartan Ambassador team, to ensureexceptional customer service during campus tours, front deskoperations, recruitment events, and other admissioninitiatives.
  • Develop ongoing training opportunities that strengthenpresentation skills, campus knowledge, customer service, andprofessionalism.
  • Foster a welcoming and student-centered culture throughcoaching, mentoring, and regular performance feedback.
  • Serve as backup for front desk operations as needed
• Perform other duties as assigned.

Essential Job Requirements:

Education:

• Bachelor’s Degree required.

Experience:

• Experience in higher education admission, enrollment, studentservices, event coordination, or campus visit programming ispreferred. Experience working with CRM systems is preferred (Slatepreferred). Experience coordinating complex events, collaboratingacross multiple campus stakeholders, and supervising studentemployees is strongly preferred. Bilingual proficiency ispreferred, with Spanish-language proficiency strongly preferred.

Skills:

• Excellent organizational and project management skills with theability to prioritize multiple responsibilities in a fast-pacedenvironment.
• Strong written and verbal communication skills.
• Ability to build collaborative relationships with faculty,staff, students, and campus partners.
• Ability to recruit, train, supervise, and mentor studentemployees.
• Strong customer service orientation and commitment to creatingexceptional visitor experiences.
• Sound judgment, initiative, and problem-solving skills.
• Ability to work independently while collaborating effectivelyacross departments.
• Proficiency with CRM systems and technology supportingenrollment operations (Slate preferred).
• Ability to analyze information and recommend improvements toprocesses and visitor experiences.

Physical Requirements:

• Ability to work with a computer for long periods of theday.
• Ability to attend off-campus meetings.
• Office setting, standing, walking, sitting.