Instructional Developer - Senior

Blue Cross Blue Shield of Michigan; Detroit (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Blue Cross Blue Shield of Michigan is seeking an experienced Instructional Designer to design learning experiences that solve business problems using a blend of eLearning, instructor-led training, and performance support.

You will collaborate with stakeholders, develop materials, manage projects, and ensure content accuracy with SMEs, capturing training needs for internal, external, and self-service customers.

Qualifications

• Bachelor's degree in Instructional Technology or Training & Development (preferred).
• Three years’ experience utilizing multimedia tools such as Captivate, Camtasia, Articulate Storyline, Illustrator (preferred).
• Two years of project management experience (preferred).
• Experience in designing and developing computer-based training, storyboards, and lessons for various delivery media.
• Experience with documentation or training authoring systems (preferred).
• Technical writing skills (preferred).
• Proven project leadership or employee leadership skills/experience.
• Knowledge of instructional design principles to provide effective training solutions and communicate recommendations clearly.
• Familiarity with authoring tools such as Captivate, Storyline, Animate; SharePoint knowledge (preferred).
• Knowledge of adult learning theories for designing relevant courses across adult learners.
• Ability to align instructional strategies with real learning contexts and select supporting technologies.
• Proven ability to reduce cognitive load for ILT and eLearning.
• Keeps current on learning methods and how to apply them to course development.
• Demonstrated analytical, organizational, and problem-solving skills.
• Conduct group presentations and facilitate end-user training.

Responsibilities

• Design learning experiences that solve business problems through a blend of eLearning, ILT, and performance support.
• Analyze stakeholder needs and design high-level learning solutions with varying fidelity.
• Plan, coordinate, and develop materials and communications for projects.
• Develop performance-based training and cross-trainings for employees.
• Collaborate with SMEs to ensure content accuracy and quality.
• Manage deadlines and report project statuses to management.

Skills

Instructional design

Technical training

End-user training

Project management

Communication skills

Content development

Education

Bachelor's degree in Instructional Technology or Training & Development

Tools

Adobe Captivate

Camtasia

Articulate Storyline

Illustrator

SharePoint

Animate

Job description

The Instructional Designer is responsible for designing learning experiences that solve business problems through the thoughtful combination of communications, eLearning, instructor-led training, performance support and other interventions. They ensure that high-quality, innovative, and effective learning solutions are designed, developed, and delivered by different teams in a timely manner to satisfy business needs.

Engage with stakeholders from different parts of the business to rapidly analyze their needs and design high-level learning solutions that may include a range of low, medium and high-fidelity learning interventions

Plan, coordinate, and develop support materials and communications for divisional and/or corporate projects.

Report project statuses to various levels of management.

Develop performance-based training and development systems to meet operational needs and requirements.

Develop cross-trainings for various employees to carry out job functions.

Support department, divisional and corporate goals.

Represent department and division as requested on work groups and special assignments.

Establish and meet deadlines and reporting requirements.

Conduct a need analysis to design and develop materials to support training and end-users for projects, implementations & initiatives for internal, external and self-service customers.

Interact with customer and subject matter experts to ensure technical accuracy of instructional content.

Work closely with subject matter experts (SME's) to ensure quality content is developed.

Evaluate documentation/training systems to ensure effectiveness.

Maintain current knowledge of relevant technology as assigned.

Departmental Preferences

• Understanding adult learning conceptspreferred
• Three (3) to five (5) years’ experience in instructional design and/or development, technical training, and/or end-user-focused technical documentation writingpreferred
• Demonstrated oral and written communications skills, with emphasis on clarity and simplicity preferred
• Demonstrated technical skills: strong skills in eLearning authoring (New Adobe Captivate and/or Camtasia preferred), strong skills in SharePoint, basic skills in audio editing, video editing, and graphics editing, basic visual design skills, basic familiarity with learning management systems (LMS), basic familiarity with knowledge management systems (KMS).

Qualifications

• Bachelor's Degree in Instructional Technology or Training & Development, Technical Communications preferred.
• Three (3) years’ experience utilizing multimedia tools such as Captivate, Camtasia, Articulate Storyline, Illustrator preferred.
• Two (2) years of project management experience preferred.
• Experience in designing and developing computer-based training, storyboards, and lessons to be used in a variety of delivery media is required.
• Experience with documentation or training authorizing systems preferred.
• Technical writing skills, preferred
• Proven project leadership or employee leadership skills/experience.
• Knowledge of instructional design principles to provide effective/efficient training solutions to business problems and effectively communicate recommendations to all levels of employees
• Demonstrated skills developing with authoring tools such as Adobe Captivate, Articulate Storyline, Animate, Camtasia, SharePoint knowledge, preferred.
• Knowledge of adult learning theories with the ability to create content relevance by mapping courses with perceived learner needs and plan instructional strategies relevant for wide variety of adult learners
• Ability to devise instructional strategies in alignment with real learning contexts and choose the technology that best supports the instructional strategy
• Proven ability to reduce various types of Cognitive load that pertain to ILT and eLearning.
• Maintains a high degree of knowledge in existing and emerging learning methods; ability to assess and envision how these methods can be applied to course development efforts.
• Demonstrated analytical, organizational, and problem resolution skills.
• Conduct group presentations and facilitate end-user training.

All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability

Job Info

• Job Identification 14731
• Job Category Operations
• Legal Employer Blue Cross Blue Shield of Michigan Mutual Insurance Company